Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company.
The position is on-site from our office in Sofia.
German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction.
Requirements
You are the one we’re looking for if you have:
Benefits
Resolve customer questions, complaints, and buyer-seller disputes across chat, email, phone, and social media, using Japanese and English communication to deliver timely solutions and improve the customer experience.
Own customer support from inquiry to resolution across software licensing, billing, and account management, helping customers navigate subscriptions while improving support workflows and self-service resources.
Support families with bookings, billing, payments and subsidy enquiries by investigating issues, maintaining accurate records and delivering helpful service across phone, email and online chat.
Serve as the first point of contact for customers, resolving service issues, managing bookings and orders, coordinating with field teams, and supporting accurate records and customer satisfaction.
Manage customer support enquiries from first contact through resolution, investigating technical issues, guiding customers through screen-sharing sessions, and sharing product knowledge across teams.
