Operations Lead

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver at scale and with purpose.

We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges.

Credence has an immediate opening for an Operations Site Reliability Engineering Lead who has hands-on experience working as a Cloud Operations Engineer with experience in IT operations to join our expanding Cloud Managed Services Provider team. This hybrid role is based in Credence’s corporate headquarters located in Tyson’s Corner in McLean, VA.

Requirements

• Must be able to provide technical expertise in one or more of the following areas: Windows, Linux, AWS
• Will work and collaborate with cross-functional teams in an AWS secure GovCloud environment.
• Must be able to streamline tasking in ServiceNow, Confluence, and Jira.
• Must have the capability to collaborate with key stakeholders like the Operations Manager/TOPM, technical leads, and environmental engineers to prioritize, track, and complete initiatives.
• Must have the ability to develop metrics and reporting for monthly deliverables as required.
• Must have demonstrated experience streamlining in Agile SAFe methodology and team environments.
• Mus have the ability to Interface with cybersecurity team members on deliverables as required.
• Will need experience working to enhance and document processes and procedures.
• Must have the ability to facilitate and ensure incident management response for service disruptions and degradations within established SLAs.
• Must be cleared at a DoD Public Trust (NACi) or higher.
• Must hold a Bachelor's Degree or higher.
• Five (5) years of related work experience as a technical leader is required.
• Must have the ability to work and produce results in a fast-paced environment with dynamic deadlines and requirements.
• Must have the ability to be available beyond core business hours as required in the event of an outage or degradation.
• Must have excellent communication experience Oral and Written to confer with team members and stakeholders.
• Must have the ability to assist with team requirements gathering and delegate as necessary.
• Must be able to manage key stakeholder relationships and provide the highest quality of customer service.
• Must be IAT II or Security+ and/or equivalent certified

Preferred

• 5+years of AWS SRE experience
• Strong Windows and/or Linux OS acumen
• IAT/IAM III
• AWS certification

Salary Range: $160,000.00 to $180,000.00 annually. Actual compensation will be determined based on the selected candidate's experience, education, skills, and overall qualifications.

Please join us, as together we build a better world one mission at a time powered by Technology and its People!

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development