🔥 8 hours ago
Own day-to-day support for Posh Live hosts, coordinate product and operational issues through resolution, and improve support processes by identifying recurring problems and sharing actionable recommendations.
Senior Operations Associate
🕒 2 days ago
Customer OperationsPartner OperationsTechnical Account ManagementCustomer Success
📜 Description
- Lead day-to-day operational support and communication for strategic partners.
- Resolve billing inquiries and invoice discrepancies with Finance.
- Coordinate technical support and escalations with Engineering and Solutions Architecture through resolution.
- Prepare monthly reports on transaction volume, product usage, fees, and operational performance, identifying trends and opportunities.
- Support partner onboarding, adoption, business reviews, and account planning with Sales and Account Management.
- Create workflows, playbooks, and automation to reduce manual work and improve response times.
🛠️ Requirements
- 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
- Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
- Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.
- Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
✨ Benefits
- Medical plan
- Dental plan
- Vision plan
- Health Savings Account with company contributions
- Disability insurance
- Life insurance
- 401(k) plan with company match
- Wellness stipend
Full job description
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Senior Operations Associate on the Coinbase Infrastructure team, you'll own the operational engagement for DevPG's most strategic and high-growth partners, including PSPs, fintechs, and banks building on Coinbase's platform. You'll serve as the day-to-day operational lead across billing, technical support coordination, monthly reporting, and ongoing partner management, working closely with Sales, Product, Engineering, and Finance to help partners resolve issues, grow their usage, and get lasting value from Coinbase's infrastructure.
What you'll do:
- Own day-to-day operational support for strategic partners, providing clear accountability, proactive communication, and timely follow-through.
- Manage billing inquiries and discrepancies with Finance, ensuring invoices reflect agreed commercial terms and issues are resolved promptly.
- Coordinate technical support and escalations with Engineering and Solutions Architecture, tracking issues through resolution and keeping partners informed.
- Deliver monthly partner reporting on transaction volume, product usage, fees, and operational performance, highlighting trends, risks, and growth opportunities.
- Partner with Sales and Account Management to support onboarding, post-launch adoption, business reviews, and ongoing account planning.
- Build repeatable workflows, playbooks, and automation for common partner needs, reducing manual work and improving response times as the partner base scales.
Required Skills and Experience:
- 5+ years of experience in customer operations, partner operations, technical account management, or customer success at a PSP, fintech, bank, or crypto company.
- Experience supporting strategic enterprise customers across billing, reporting, technical escalations, and ongoing account management, with a track record of resolving complex issues across technical and business teams.
- Working knowledge of payments infrastructure, including stablecoins, cross-border payments, payment rails, and digital wallets, with the ability to explain operational and technical issues clearly to both partner teams and senior stakeholders.
- Strong analytical skills, with experience turning transaction, usage, and billing data into accurate reports and actionable recommendations.
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$151,895-$178,700 USD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
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