Handle customer disputes through email by investigating orders, applying return policies, and resolving cases with clear, patient communication while meeting customer support performance goals.
Poshmark jobs
Online marketplace for fashion, home decor, beauty, and more.
16 open roles at Poshmark
Leads night-shift email support by coaching associates, managing queue performance, and improving workflows to deliver strong customer experiences and meet team service goals.
Build end-to-end seller experiences across frontend and backend, delivering features for listing, order, and inventory workflows while improving the performance, scalability, and reliability of marketplace systems.
Lead end-to-end product design for Poshmarkโs buyer and seller experiences across iOS, Android, and web, using research and data to shape marketplace features, improve business KPIs, and guide design quality.
Leads multiple Growth Engineering teams and managers, setting technical strategy and driving experimentation-led improvements across acquisition, activation, engagement, and retention.
Own paid video strategy and execution across TV, CTV/OTT, and YouTube, managing campaigns, budgets, agency partnerships, and experiments to grow shoppers and sellers.
Own a portfolio of enterprise seller accounts, providing day-to-day support, identifying risks and growth opportunities, and using performance reporting and cross-functional collaboration to improve account outcomes.
Own revenue close, reconciliations, Order-to-Cash controls, and audit support while partnering across Finance, Data, Engineering, and business teams to improve systems and ensure ASC 606 compliance.
Build and optimize scalable, high-performance web applications used by millions, driving feature development and contributing technical leadership across the web team.
Own Google Search and Shopping campaign execution, optimization, testing, and reporting while partnering with the Paid Search Director and developing a direct-report Analyst.
Lead merchandising across categories by analyzing demand, trends, and inventory health, then partnering with product, growth, and supply teams to optimize assortment, activate inventory, and address supply gaps.
Own Poshmarkโs US BSA/AML and financial crimes compliance program, setting regulatory standards, overseeing controls and operations, and leading governance, audits, reporting, and banking-partner relationships.
Creates and produces brand-led digital content across social, email, in-app, and campaign channels, combining visual storytelling and motion design with platform-specific execution, performance insights, and AI-assisted workflows.
Own Poshmarkโs marketing technology strategy and performance across customer engagement, customer data, lifecycle messaging, promotions, and CRM, partnering with engineering, data science, marketing operations, and merchandising.
Own growth strategy across the marketplace, initially improving buyer and seller onboarding and activation through rigorous experimentation, user research, and data-informed decisions, with scope expanding to retention and monetization.
Senior web engineer owning buyer-facing features across feed, discovery, search, and listing details, while advancing the Vue 2-to-3 migration and improving performance, accessibility, and web architecture.
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