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Senior Customer Engineer, Hong Kong (Pre-sales)

🔥 8 hours ago
Solutions EngineeringCustomer EngineeringSales EngineeringWeb Security

📜 Description

  • Partner with Account Executives to lead technical discovery and deliver product demonstrations.
  • Act as a trusted advisor throughout the customer lifecycle, maintaining relationships with key stakeholders.
  • Own the long-term technical relationship, aligning customer goals with product roadmaps.
  • Carry a quota tied to new business acquisition and account growth, ensuring platform adoption.
  • Leverage AI to automate routine tasks, focusing on strategic customer advisory.

🛠️ Requirements

  • Experience in a customer-facing technical role such as Solutions Engineering or Sales Engineering.
  • Broad technical expertise in web security, networking, cloud infrastructure, and enterprise architecture.
  • Proven track record in a quota-carrying or revenue-aligned environment.
  • Exceptional presentation and stakeholder management skills.
  • Bilingual in English and Cantonese.
  • Hands-on experience with Cloudflare's developer platform and AI ecosystem.
  • Experience with prompt engineering or LLM orchestration.
  • Proficiency in Python, JavaScript, or similar languages.
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As a Presales Customer Engineer, you will drive technical relationships with enterprise clients, leveraging AI to enhance customer engagement and ensure successful adoption of Cloudflare's solutions.

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Senior Customer Engineer, SLED West (California or Arizona)

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As a Senior Customer Engineer for SLED, you will drive technical relationships, oversee customer onboarding, and leverage AI to enhance public sector solutions and account growth.

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As an Enterprise Customer Engineer, you will drive technical strategy, guiding enterprise clients through the customer journey from pre-sales validation to deployment and expansion.

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