🕒 3 days ago
Provides technical support for client workstations, servers, and business applications, resolving escalated infrastructure issues, maintaining equipment, and guiding users across multiple client environments.
Retail - Technology - Advisor
🕒 2 days ago
Grocery Retail OperationsConvenience RetailFMCGRetail Technology
📜 Description
- Support retailers and store teams with retail technology and store-system queries.
- Build relationships with independent retailers and company-operated stores to understand challenges and identify improvements.
- Assist with projects involving EPOS, store networking, digital retail solutions, and back-office systems.
- Coordinate internal teams and suppliers, translating store needs into practical business solutions.
- Support technology rollouts, staff training, system performance monitoring, and store productivity improvements.
- Maintain procedures and user guides, contribute to business improvement initiatives, and support nationwide store activities.
🛠️ Requirements
- Extensive management experience in grocery, convenience, FMCG, or multi-site retail operations.
- Understanding of retail technology, networking, IT, KPIs, and SLAs.
- Experience with EPOS, self-service, back-office systems, or electronic ordering platforms.
- Project management ownership, analytical and organizational skills, and ability to prioritize work and meet deadlines.
- Strong communication, presentation, interpersonal, and reporting skills; able to communicate with people of varying technical ability.
- Proactive, adaptable, and able to work independently across varied tasks and projects.
- Full clean driver's license.
Full job description
Retail - Technology - Advisor
We are seeking an individual who understands the realities of running a busy grocery retail operation and can confidently engage with retailers to support both operational and technology-related initiatives. The ideal candidate will be commercially focused, customer-centric and passionate about helping retailers improve their businesses through the effective use of technology and operational best practices.
Roles and Responsibilities
• Support retailers and store teams with day-to-day queries relating to retail technology and store systems.
• Build strong relationships with independent retailers and company-operated store teams to understand operational challenges and identify opportunities for improvement.
• Assist in the delivery of retail technology projects across areas such as EPOS, store networking, digital retail solutions and back-office systems.
• Coordinate with internal teams and third-party suppliers to ensure stores receive effective and timely support.
• Act as a key contact between retail operations and technical teams, translating store requirements into practical business solutions.
• Support the implementation of new technologies, processes and initiatives within stores.
• Monitor system performance and identify opportunities to improve efficiency, compliance and store productivity.
• Assist with training and supporting store personnel in the adoption of new systems and technologies.
• Participate in project planning, implementation and rollout activities across the retail estate.
• Develop and maintain operational procedures, user guides and support documentation.
• Contribute to business improvement initiatives that enhance retailer engagement and operational performance.
• Other projects as directed by management.
• Travel nationwide to support stores, projects and retailer engagement activities as required.
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