🕒 5 days ago
Leads hands-on PACS implementation delivery, including system builds, integrations, and imaging migrations, while coordinating and mentoring engineers and ensuring healthcare systems interoperate reliably.
Oracle Fusion Service Functional Consultant
🕒 6 days ago
Oracle Fusion ServiceOracle Service CloudService Request ManagementWork-order Processes
📜 Description
- Run discovery and design workshops with business teams for service request and work-order processes.
- Design and configure service requests, work orders, queues, assignment rules, and SLAs in Oracle Fusion Service.
- Set up the Digital Customer Service self-service portal.
- Prepare functional designs, test scripts, and training materials.
- Lead SIT and UAT for the assigned area and support go-live and hypercare.
🛠️ Requirements
- 6+ years in enterprise applications, including Oracle Fusion Service or Service Cloud, across 2+ full implementations.
- Hands-on setup of service requests, work orders, queues, and SLAs.
- Experience with functional design and workshops with business users.
- Able to travel to Dubai regularly.
- Excellent written and spoken English.
Full job description
Responsibilities:
- Run discovery and design workshops with business teams for service request and work-order processes
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
- Set up the customer self-service portal (Digital Customer Service)
- Prepare functional designs, test scripts and training material
- Lead SIT and UAT for your area and support go-live and hypercare
Requirements
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
- Hands-on set-up of service requests, work orders, queues and SLAs
- Functional design and workshop experience with business users
- Able to travel to Dubai regularly
- Excellent written and spoken English
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