🕒 2 days ago
Manage healthcare customer relationships from onboarding through renewal, coordinating implementations, support, adoption, reporting, and feedback between customer teams and Swift’s technical and leadership teams.
Senior Account Manager 🇫🇷
📅 Jul 11, 2025
Account ManagementStrategic Account Retention And GrowthCustomer Relationship ManagementLogistics And Fulfilment
📜 Description
- Build long-term relationships with strategic merchant accounts and advise on service, cost, and performance.
- Analyze data and define improvement plans with merchants to support their business goals.
- Support stakeholders in using Bigblue’s services and turn customer feedback and performance trends into actionable improvements.
- Share merchant insights and market trends to inform product, operational, process, and tool improvements.
- Identify dissatisfaction risks and launch initiatives to engage existing merchants.
- Lead cross-selling and upselling efforts to meet customer needs and unlock value.
🛠️ Requirements
- You have an entrepreneurial spirit
- You're passionate about digital and making life simpler with technology
- You like solving new problems and are never settling for how something "has always been done"
- You speak another language (Spanish, German, Italian)
✨ Benefits
- €10 meal voucher per worked day, with 55% paid by Bigblue.
- Unlimited free office snacks.
- ClassPass membership for fitness and wellness.
- Choice of MacBook or other work equipment.
- 100% health insurance coverage with Benefiz.
Full job description
E-commerce is booming — but independent brands still struggle to match the seamless logistics of giants like Amazon. At Bigblue, we’re on a mission to change that.
We help brands by democratizing best-in-class operations: scaling faster while delivering a five-star customer experience.
Since 2018, we’ve built a tech-driven logistics platform powering 600+ brands — from fast-growing DTC players to global names like MUJI, Aigle, and Cabaïa. With 200+ employees across Paris, Madrid, Berlin and London, our proprietary WMS (Warehouse Management System) Atlas, and a network of 10 warehouses across Europe, we’re solving logistics challenges that others haven’t dared to tackle — making fulfillment faster, smarter, and greener.
Backed by $20+M in funding and trusted by the next generation of e-commerce leaders, we’re scaling rapidly — from 10 million orders in 2024 toward ambitious enterprise expansion.
The journey ahead is bold, and we’re looking for the right partner to help us lead the way.
About The Role 🚀
As an Account Manager, you will be responsible for retaining and growing Bigblue’s key accounts — some of the most promising European D2C brands — and play a central role in their success.
Location: Paris 9th, France (Hybrid)
As an Account Manager, you will:
You would be a great fit if this sounds like you:
Bonus points for 🥇
Why join Bigblue
Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions and embracing diversity in experiences and backgrounds is what makes us stronger.
Because what we value first and foremost are curiosity and growth-driven minds. So, regardless of who you are and how many “boxes” you tick on the job description, if you have the energy and passion to help shape Bigblue’s entrepreneurial adventure, APPLY.
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