Own customer success from pilot evaluation through long-term partnerships, driving adoption and account growth while shaping the customer success function and informing the product roadmap.
Own and grow a portfolio of customer accounts by driving product adoption, renewals, and expansion, while building trusted stakeholder relationships and shaping Beam’s emerging customer success function.
Lead hands-on product development for AI tools that address real operational challenges, working with engineers, designers, and frontline users to ship quickly, learn from usage, and improve product quality.
Lead hands-on product development for AI tools that address frontline operational needs, from discovering user problems and shaping strategy to shipping, measuring, and scaling products.
Own the full sales cycle for Beam Notes in Australia, building pipeline, closing new-logo deals with government and care-sector organisations, and shaping a repeatable go-to-market playbook.
Own the full sales cycle for Beam Notes in the US, building pipeline, closing new customers, developing the go-to-market playbook, and sharing market insights that shape product and strategy.
Own day-to-day support for Australian users, helping them get started, troubleshoot issues, build confidence through training, and find answers in clear, useful Help Centre resources.
Build and evolve Beam’s product across infrastructure, backend, and frontend, partnering with product and go-to-market teams to deliver customer-focused features and AI-powered tools.
Own the full B2B sales cycle for Beam Notes in Australia, building and converting your own pipeline while developing customer relationships, shaping sales strategy, and helping frontline workers deliver better support.
Own the full B2B sales cycle for Beam Notes, building and converting your own pipeline while closing deals and helping refine the sales playbook for the US market.
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