ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
THE ROLE
We’re looking for an IT Operations Engineer to be the face of IT at Baseten: the person who makes technology just work for our team, in the office and remotely. You’ll own day-to-day support, office IT, and new-hire onboarding, and you’ll work alongside our IT Engineers, who design the controls and automation you’ll run and improve.
This is an on-site role based in San Francisco.
RESPONSIBILITIES
Be the go-to point of contact for hardware, software, and access issues across a macOS-first fleet, with some Windows.
Give every new hire a great first day, from a ready-to-go laptop to working accounts, whether they’re in the office or remote.
Run onboarding, role changes, and offboarding through our automated workflows, and catch the exceptions they don’t cover.
Keep the office running smoothly: conference rooms and AV, network and Wi-Fi, printers, and walk-up support on office days.
Support new office buildouts and plan workplace IT as we grow.
Manage IT assets, and vendor relationships, including stock and shipping for remote teammates.
Build a self-serve knowledge base and workflows that reduce ticket volume and help people help themselves.
Find recurring friction and automate it within our AI ITSM (Serval) and existing tools, collaborating with IT Engineering on new integrations as needed
Handle day-to-day administration of our core SaaS tools within delegated, scoped roles.
REQUIREMENTS
5+ years in IT support or IT operations, ideally at a fast-growing company
Hands-on experience supporting a macOS fleet end to end: troubleshooting login, FileVault, permission, and profile issues; enrolling devices and deploying apps and OS updates through an MDM (e.g. Kandji), including remote lock and wipe; and managing hardware through Apple Business Manager, AppleCare repairs, and reimaging for redeployment
Hands-on experience administrating Google Workspace, Slack and Zoom
Experience with conference room, AV, and office network setup and troubleshooting.
Flexibility to support events in the evening may be occasionally required
Experience with automation or scripting to streamline repetitive work.
Excellent communication and a real care for the support experience.
Strong organization across competing priorities in a fast-paced environment.
Ability to be in our San Francisco office 5 days a week and lift standard IT equipment.
BENEFITS
Competitive compensation, including meaningful equity
(U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
Paid parental leave
Fertility and family-building stipend through Carrot
(U.S. only) Company-facilitated 401(k)
Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Coordinate day-to-day IT service delivery across helpdesk, infrastructure, network and security operations, guiding incident response, customer communications, service standards and continuous improvement.
Own the employee technology experience across Windows and macOS, from device deployment and identity access to endpoint security, escalations, and self-service support processes.
Own the employee technology experience across the device lifecycle, serving as an escalation point for Windows and macOS, administering identity and endpoint tools, and improving security, support, and onboarding workflows.
Own IT operations and cybersecurity for a remote workforce, building the company’s IT function, administering systems and hardware, and leading security, compliance, and employee support as the organization scales.
Administriert und optimiert eine vielfältige Server- und Netzwerkumgebung, betreut Windows-, Linux-, Citrix- und Virtualisierungsplattformen und entwickelt Sicherheits-, Backup- und Patch-Management-Prozesse weiter.
