Support partnership operations and product initiatives by monitoring performance, coordinating launches and QA, onboarding partners, analyzing data, and improving recurring processes across teams.
Analyze customer journeys across web and mobile, support A/B testing and other experiments, and turn behavioral data into actionable insights, dashboards, and recommendations for product and business teams.
Conduct qualitative and quantitative user research on the e-commerce experience, turning customer insights into actionable recommendations and helping product teams build user-centered experiences.
Support the checkout product lifecycle, from ideation and delivery to launch, while running A/B tests and analyzing results to improve the shopping funnel and conversion.
Support multi-channel lifecycle campaigns and transactional CRM journeys across markets, using testing, data analysis, and automation to improve customer communications and personalize content.
Own day-to-day Trade-in operations while using data, automation, AI, and process improvements to reduce manual work, resolve incidents faster, and help the service scale across markets and categories.
Qualify and prioritize prospective sellers, guide them through onboarding, and use data and process-improvement projects to support marketplace growth across Europe and the US.
Support financial planning and analysis by preparing monthly reports, operational KPI and financial analyses, and Board materials, while contributing to annual budgeting, monthly forecasts, and finance process improvements.
Grow and retain marketplace sellers in Japan by acquiring and onboarding partners, improving seller performance, and developing partnerships across the refurbished electronics and e-commerce landscape.
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