Customer Experience Associate FR - Ecommerce
As a Customer Experience Associate, you will manage customer interactions across various channels, resolve issues efficiently, and enhance client relationships through strategic problem-solving.
A leading Industrial AI company, Augury helps the world’s manufacturers leverage real-time production insights and data to drive new levels of efficiency. By combining predictive and prescriptive technology with operational data and customized AI agents, production teams can improve uptime, reduce costs, and maximize yield and capacity. Our mission is to transform how people and machines work together to push the boundaries of human productivity.
Reliability Success Manager
As a Reliability Success Manager, you will play a key role in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure as part of our growing team in a new hybrid role. You will make a significant contribution to digitally transforming global enterprise organizations in achieving machine health. This position is remote and can sit anywhere in Europe.
A Day In Your Life
What You Bring
Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees.
Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
As a Customer Experience Associate, you will manage customer interactions across various channels, resolve issues efficiently, and enhance client relationships through strategic problem-solving.
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