📅 Aug 25
Own end-to-end analytics projects, turning complex datasets into dashboards, consistent metrics and actionable recommendations that help Commercial, Product and Operations teams make informed decisions and drive business impact.
Business Insights Analyst
🕒 15 days ago
SQLBusiness IntelligenceData AnalyticsData Analysis
📜 Description
- Analyze Generative AI deployments and conversational data to identify growth opportunities.
- Measure client performance across key metrics and customer experience.
- Partner with Customer Success Managers to shape account strategy, create forecasts, and quantify technology impact.
- Support Customer Success and Strategy teams with client requests beyond standard deliverables.
- Handle prioritized ad hoc requests from internal and external stakeholders.
- Develop new approaches to analyzing data at scale and communicate findings through clear narratives.
🛠️ Requirements
- Bachelor's degree in Business, Economics, Data Science, Mathematics, Computer Science, Statistics, or related field; or equivalent work experience
- 2+ years of experience in consulting, business intelligence, data analytics, or a similar role
- Demonstrated experience connecting data analysis to business drivers
- Exposure to client or stakeholder communication
- Ability to manage and prioritize across competing requirements
- Strong SQL skills, including the ability to write new queries and interpret existing queries
- Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to cross-functional audiences
- Strong written and verbal communication skills
✨ Benefits
- Competitive compensation
- Stock options
- Healthcare for the family group
- Mac equipment
- USD 150 per month in flexible benefits
- 3 weeks of vacation
- English lessons
- ASAPP - Business Insights Analyst
Full job description
At ASAPP, our mission is simple: deliver the best AI-powered customer experience—faster than anyone else. To achieve that, we’re guided by principles that shape how we think, build, and execute. We value customer obsession, purposeful speed, ownership, and a relentless focus on outcomes. We work in tight, skilled teams, prioritize clarity over complexity, and continuously evolve through curiosity, data, and craftsmanship. We’re seeking technologists and problem solvers who thrive in fast-paced environments, love collaborating with great talent, and approach every day like it’s Day 1.
We're a globally diverse team with hubs in New York City, Mountain View, Latin America, and India. If you're driven by continuous learning, rapid pivots, and the challenges of building in a high-growth startup, we’d love to talk. This is more than a job—it’s a journey.
We are looking for a Business Insights Analyst to join our growing Strategy & Insights Team to help shape the future of customer experiences powered by Generative AI. As a key member of ASAPP's Customer Growth organization, you will partner with Customer Success, Engineering, and Product teams to deliver strategic insights and maximize the value that the world's largest brands derive from our platform. Your analysis will directly influence how customers interact with leading brands, while your recommendations will help guide the direction of our evolving AI products.
In this role, you will analyze large-scale Generative AI deployments, draw insights from conversational data to uncover and communicate growth opportunities, and craft compelling narratives around performance and impact.
The ideal candidate is detail-oriented, analytically minded, has a strong grasp of customer behavior, and a track record of translating data-driven insights into actionable recommendations.
This role is right for you if you
What you'll do
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