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Customer Success Manager - Commercial - Nordics

🕒 yesterday
Customer SuccessConsultative SellingRelationship ManagementSalesforce

📜 Description

  • Manage corporate customers utilizing Arctic Wolf’s CyberSOC solution.
  • Achieve renewal and expansion targets through consultative selling techniques.
  • Provide feedback to the business based on customer interactions.
  • Ensure customer satisfaction with quarterly account reviews.
  • Negotiate upsell opportunities using product knowledge and customer needs.
  • Create automated processes to forecast and communicate at-risk customers.

🛠️ Requirements

  • 5+ years of demonstrated success in a sales role, preferably in a technology organization.
  • Field sales experience strongly desired.
Full job description

As a Customer Success Manager for the Commercial Nordics team, you will drive customer satisfaction and growth through consultative selling and relationship management.

Description

  • Manage corporate customers utilizing Arctic Wolf’s CyberSOC solution.
  • Achieve renewal and expansion targets through consultative selling techniques.
  • Provide feedback to the business based on customer interactions.
  • Ensure customer satisfaction with quarterly account reviews.
  • Negotiate upsell opportunities using product knowledge and customer needs.
  • Create automated processes to forecast and communicate at-risk customers.

Requirements

  • 5+ years of demonstrated success in a sales role, preferably in a technology organization.
  • Field sales experience strongly desired.
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