🕒 yesterday
Provides day-to-day technical support for a global team while managing IT hardware and software assets, procurement, audits, and documentation across the full asset lifecycle.
IT HR Support / with French
📅 Jul 15, 2025
📍 🇵🇹 Porto - Hybrid🎹 Mid-level🧑🔧 IT Support Specialist📢 🇫🇷 French Required📢 🇬🇧 English Required💼 Full-Time
Level 1 SupportLevel 2 SupportFrenchEnglish
📜 Description
- Provide level 1 and level 2 support.
- Handle support requests through Teams, Outlook, and, when needed, the hotline.
- Follow procedures to ensure KPIs are measured.
- Extract and present KPI data.
🛠️ Requirements
- Fluent in French
- Having HR procedure knowledge is a Plus - as Recruitment, Talent Management
- Administrative mindset
- Good communication skills, due to support core activity
Full job description
Company Description
Job Description
The team is responsible for lv1, lv2 support
The support is handle via several communication tool as Teams, Outlook and in some cases Hotline.
The support teams is all based in Porto. (Hybrid working model in Porto)
The Collaborator need to follow all the procedure to guaranty that the KPI are measured. And the extraction and presentation are the responsibility of the support team.
Qualifications
- Fluent in French
- English B2
- Having HR procedure knowledge is a Plus - as Recruitment, Talent Management
- Having QA and Data Quality knowledge are a plus
- Administrative mindset
- Good communication skills, due to support core activity
Additional Information
Similar jobs
Search more IT Support Specialist jobs
Windows Desktop, M365 Support
🕒 4 days ago
Xperteks👥 11 - 50 employees🏢 Information Technology And Services
🕒 4 days ago
Provide Windows desktop and Microsoft 365 support for a client, troubleshooting user, hardware, network, printer, and connectivity issues while maintaining systems and documenting support.
🕒 4 days ago
Provide exceptional IT support to Airwallex employees, ensuring a seamless technology experience through troubleshooting, onboarding, and AV support.
🕒 4 days ago
Provide hands-on 1st and 2nd line IT support across Mac and Windows, resolving user issues, managing devices and access, and delivering clear, customer-focused service.
Linux System and Hardware Administrator
🕒 4 days ago
Fiq👥 51 - 200 employees🏢 Information Technology And Services
🕒 4 days ago
Own day-to-day Linux server administration and device support for India-based staff, keeping systems patched, hardware working, tickets resolved, and asset records and runbooks accurate.