Administer user accounts and application access, troubleshoot escalated issues, and coordinate incident response and service restoration while supporting English- and Spanish-speaking Help Desk operations.
Provides bilingual Tier 1 help desk support through phone, email, and ticketing channels, handling account access, authentication, incident triage, and basic troubleshooting while escalating complex issues.
Develops, integrates, tests, deploys, and supports software for an ICAM workstream, with production accountability spanning secure CI/CD delivery, application integrations, and Tier 2 and Tier 3 troubleshooting.
Leads and performs quality assurance for ICAM applications across the software development lifecycle, combining automated and manual testing to validate releases, accessibility, security, and quality gates.
Design and maintain hands-on security architecture for ICAM applications, integrating technical controls and supporting assessments, ATO activities, vulnerability remediation, and secure development through release.
Handles Tier 1 enterprise service desk requests by logging, troubleshooting, tracking, and resolving incidents, problems, and service requests while meeting service targets and keeping users informed.
Develop and maintain C#/.NET applications across the software lifecycle, translating client needs into technical requirements and delivering tested, reliable code through collaboration and release planning.
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