VP, Customer Experience Operations
Leads the global customer experience operations engine, aligning teams, systems, data, and processes to improve customer satisfaction, retention, and growth through scalable, data-driven execution.
We are the better way to work in finance. As private equity’s value creation partner, we sit at the heart of PE—where sponsors and CFOs meet. Through financial consulting rooted in data, technology, and AI, we help clients drive value—supporting the office of the CFO to drive end-to-end value creation.
If you crave challenging work and are looking to grow, come solve complex issues alongside 1,600+ finance & technology experts in a supportive, collaborative environment.
Backed by premier private equity firms and headquartered in New York with 11 offices around the globe, we are a high-growth, entrepreneurial firm looking for people who want to be part of building something great. Come make your mark.
As business models and transactions become more complex, CFOs are increasingly expected to provide strategic insight, improve performance, and create enterprise value—not simply report historical results.
Accordion’s Transformation Practice helps portfolio companies strengthen finance strategy, operating models, processes, technology, controls, and performance management. Our team provides practical, execution-oriented support across profitability improvement, finance process optimization, liquidity enhancement, digital transformation, and transaction-related initiatives.
The Revenue Cycle Management (RCM) team brings this approach to healthcare provider and physician enterprise clients. We help clients improve cash flow, accelerate collections, strengthen operational discipline, optimize technology, and build sustainable revenue-cycle capabilities. Our work may include supporting private equity-backed healthcare organizations, but the core focus is improving provider-side revenue-cycle performance and outcomes.
This role can be based in any of our US office locations and is a hybrid role with the flexibility to work remotely 2 days a week. Ideal candidates should be local to the desired location.
This position is not eligible for immigration sponsorship.
The Vice President, Finance Transformation (Revenue Cycle Management) will lead client engagements focused on improving revenue-cycle performance for healthcare providers, physician enterprises, and other healthcare organizations. This role combines deep RCM expertise with the ability to advise senior executives, manage complex workstreams, develop high-quality deliverables, and translate recommendations into measurable results.
The successful candidate will be comfortable operating at both the strategic and tactical levels—framing the performance-improvement opportunity, diagnosing root causes, designing practical solutions, and working alongside client teams to implement change across revenue cycle and finance operations.
The annual salary for this role ranges from: $145,000 to $200,000 USD + benefits + bonus. Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.
THIS POSTING IS FOR A CURRENT VACANCY AND THE EMPLOYER INTENDS TO FILL THIS POSITION BY JANUARY 20, 2027.
Accordion is an Equal Opportunity Employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
Please note that as per Accordion policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters are engaged to provide candidates for a specified opening and in alignment with our inclusive diversity values. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Accordion will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
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Leads the global customer experience operations engine, aligning teams, systems, data, and processes to improve customer satisfaction, retention, and growth through scalable, data-driven execution.
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