22 total jobs
8 new jobs this week
Resolve complex, high-priority customer issues as a Tier 2 support engineer, troubleshooting the JumpCloud platform and Windows environments while partnering with Support, Product, and Engineering to improve customer outcomes.
Leads strategic customer support service delivery programs, building evidence-based recommendations and managing transitions across BPO partners, internal teams, incubation models, and AI-enabled support.
Acts as the Customer Service Manager’s second-in-charge, guiding the support team, resolving complex customer issues, coordinating daily operations, and improving service workflows and standards.
Guide members through onboarding and ongoing accounting, tax, and payroll questions, explaining complex topics clearly while delivering attentive support and helping entrepreneurs manage their finances with confidence.
As a Senior Technical Support Engineer, you will manage customer communications, resolve support tickets, and mentor junior engineers while enhancing the customer experience with Collibra's products.
Handle customer questions and technical issues across email, chat, and phone, guide tradespeople through key workflows, and use support insights to improve the product and customer experience.
Build Mozilla’s first B2B technical support operation, owning vendor performance, enterprise escalations, incident response, service metrics, and cross-functional improvements that help customers resolve complex technical issues.
The Senior Customer Support Specialist will serve as the primary contact for customers, resolving issues, providing training, and supporting team growth in a fast-paced SaaS environment.
As a Tier 2 Customer Support Engineer specializing in Windows and Active Directory, you will manage complex technical escalations and provide high-level support to enterprise customers.
The Senior Customer Support Specialist will serve as the primary contact for customers, resolving issues, providing training, and supporting the growth of the support team.
Resolve customer inquiries and complaints in English and German through email and chat, managing ecommerce orders and subscriptions while documenting cases and coordinating timely, empathetic support.
Manage customer support operations to ensure high-quality service and successful outcomes for clients using SocialPilot's platform.
Guide luxury travelers from initial inquiry to trip request by resolving questions, understanding their needs, and improving inquiry conversion while building trusted relationships and supporting repeat bookings.
As a Tech Customer Support, you will troubleshoot issues, manage user requests, and collaborate with teams to enhance customer satisfaction across Hack The Box platforms.
Investigate and resolve complex platform, integration, and API issues for enterprise customers, coordinate incident response, monitor system health, and create actionable escalations and support documentation.
As a Senior Customer Support Engineer, you'll own technical support for developer customers, shape the support function, and enhance user experience through proactive engagement and problem-solving.
Own end-to-end technical support for an API-driven risk and payments platform, diagnosing customer issues, coordinating with engineering and third parties, and improving support tools and documentation.
As a Senior Customer Support Representative, you will engage with customers to enhance their experience, resolve issues, and provide valuable insights to improve services.
Provides advanced technical support and owns complex customer issues across web applications, APIs, and database-driven systems, partnering with Support, Engineering, and Customer teams to improve resolution and service quality.
Lead and elevate the client experience function while providing hands-on support across multiple channels, guiding junior team members, and improving support processes for consistent, efficient service.
Support authors and publishing professionals, review marketplace projects, build reactivation and onboarding funnels, maintain help resources, and turn user feedback into product suggestions while helping optimize conversion and customer.
As the Staff Customer Support Advocate, you will champion exceptional customer experiences and lead strategic initiatives to enhance support operations.
