22 total jobs
๐ธ8 new jobs this weekโก
๐ yesterday
JumpCloud๐ฅ 501 - 1000 employees๐ข Computer Software
๐ yesterday
Resolve complex, high-priority customer issues as a Tier 2 support engineer, troubleshooting the JumpCloud platform and Windows environments while partnering with Support, Product, and Engineering to improve customer outcomes.
WindowsActive DirectoryPowershellCMD
๐ 8 days ago
Mercury๐ฅ 501 - 1000 employees๐ข Financial Services๐ค B2B
๐ 8 days ago
Leads strategic customer support service delivery programs, building evidence-based recommendations and managing transitions across BPO partners, internal teams, incubation models, and AI-enabled support.
Strategic Program ManagementCustomer Experience OperationsService DeliveryBPO Transitions
๐ 10 days ago
Virtual Staff 365
๐ 10 days ago
Acts as the Customer Service Managerโs second-in-charge, guiding the support team, resolving complex customer issues, coordinating daily operations, and improving service workflows and standards.
Customer ServiceRetailEcommerceTeam Mentoring
๐ 16 days ago
Collective๐ข Financial Services๐ค B2B
๐ 16 days ago
Guide members through onboarding and ongoing accounting, tax, and payroll questions, explaining complex topics clearly while delivering attentive support and helping entrepreneurs manage their finances with confidence.
Member OnboardingCustomer SupportAccountingBookkeeping
๐ 17 days ago
Collibra๐ฅ 1001 - 5000 employees๐ข Software Development๐ค B2B
๐ 17 days ago
As a Senior Technical Support Engineer, you will manage customer communications, resolve support tickets, and mentor junior engineers while enhancing the customer experience with Collibra's products.
๐ 24 days ago
Plancraft๐ข Software๐ค B2B
๐ 24 days ago
Handle customer questions and technical issues across email, chat, and phone, guide tradespeople through key workflows, and use support insights to improve the product and customer experience.
Customer SupportCustomer ServiceCustomer SuccessCustomer Communication
๐
Sep 21
Mozilla๐ฅ 1001 - 5000 employees๐ข Computer Software
๐
Sep 21
Build Mozillaโs first B2B technical support operation, owning vendor performance, enterprise escalations, incident response, service metrics, and cross-functional improvements that help customers resolve complex technical issues.
B2B Technical SupportEnterprise Support OperationsVendor ManagementBPO Management
๐
Sep 17
Alt Legal๐ฅ 11 - 50 employees๐ข Computer Software
๐
Sep 17
The Senior Customer Support Specialist will serve as the primary contact for customers, resolving issues, providing training, and supporting team growth in a fast-paced SaaS environment.
Customer SupportSaaSGoogle SheetsProblem-solving
๐
Sep 16
JumpCloud๐ฅ 501 - 1000 employees๐ข Computer Software
๐
Sep 16
As a Tier 2 Customer Support Engineer specializing in Windows and Active Directory, you will manage complex technical escalations and provide high-level support to enterprise customers.
WindowsActive DirectoryTechnical SupportTroubleshooting
๐
Sep 15
Alt Legal๐ฅ 11 - 50 employees๐ข Computer Software
๐
Sep 15
The Senior Customer Support Specialist will serve as the primary contact for customers, resolving issues, providing training, and supporting the growth of the support team.
Customer SupportSaaSGoogle SheetsProblem-solving
๐
Sep 7
Boldr๐ฅ 501 - 1000 employees๐ข Outsourcing/offshoring
๐
Sep 7
Resolve customer inquiries and complaints in English and German through email and chat, managing ecommerce orders and subscriptions while documenting cases and coordinating timely, empathetic support.
Customer ServiceEmail SupportChat SupportWritten English
๐
Aug 3
WP Media๐ฅ 11 - 50 employees๐ข Internet
๐
Aug 3
Manage customer support operations to ensure high-quality service and successful outcomes for clients using SocialPilot's platform.
Customer SupportB2B SaaSTeam ManagementHelpscout
๐
Jul 29
Zicasso๐ข Travel And Tourism
๐
Jul 29
Guide luxury travelers from initial inquiry to trip request by resolving questions, understanding their needs, and improving inquiry conversion while building trusted relationships and supporting repeat bookings.
Luxury TravelTravel SalesTravel OperationsCustomer Service
๐
Jul 16
Hack The Box๐ฅ 1001 - 5000 employees๐ข Computer & Network Security
๐
Jul 16
As a Tech Customer Support, you will troubleshoot issues, manage user requests, and collaborate with teams to enhance customer satisfaction across Hack The Box platforms.
IntercomJIRAHTB PlatformsWeb Development
๐
Jun 18
Nash๐ฅ 51 - 200 employees๐ข Logistics
๐
Jun 18
Investigate and resolve complex platform, integration, and API issues for enterprise customers, coordinate incident response, monitor system health, and create actionable escalations and support documentation.
Technical SupportSupport EngineeringSaaSPlatform Troubleshooting
As a Senior Customer Support Engineer, you'll own technical support for developer customers, shape the support function, and enhance user experience through proactive engagement and problem-solving.
Technical SupportB2B SaaSAPI IntegrationProblem-solving
๐
May 27
Sardine๐ฅ 201 - 500 employees๐ข Financial Services
๐
May 27
Own end-to-end technical support for an API-driven risk and payments platform, diagnosing customer issues, coordinating with engineering and third parties, and improving support tools and documentation.
Technical SupportSupport EngineeringSolutions EngineeringSoftware Engineering
As a Senior Customer Support Representative, you will engage with customers to enhance their experience, resolve issues, and provide valuable insights to improve services.
Customer SupportCommunication SkillsData EntryProblem-solving
Provides advanced technical support and owns complex customer issues across web applications, APIs, and database-driven systems, partnering with Support, Engineering, and Customer teams to improve resolution and service quality.
Technical TroubleshootingRoot Cause AnalysisPostmanSQL
Lead and elevate the client experience function while providing hands-on support across multiple channels, guiding junior team members, and improving support processes for consistent, efficient service.
Customer SupportClient ServiceCustomer ExperienceZendesk
๐
Apr 8
Reedsy๐ข Publishing
๐
Apr 8
Support authors and publishing professionals, review marketplace projects, build reactivation and onboarding funnels, maintain help resources, and turn user feedback into product suggestions while helping optimize conversion and customer.
Customer SupportIntercomCrispZendesk
๐
Mar 6
Hospitable๐ฅ 51 - 200 employees๐ข Computer Software
๐
Mar 6
As the Staff Customer Support Advocate, you will champion exceptional customer experiences and lead strategic initiatives to enhance support operations.
Customer SupportTroubleshootingSaaSStrategic Initiatives
