In this role, you will keep shipping products healthy and competitive: driving engineering changes, component replacements, and cost-reduction initiatives from idea through validation to mass production.
Senior/Staff Technical Program Manager - Process and Tools
📜 Description
- Define, document, configure, integrate, roll out, and maintain PMO processes and tools across their full lifecycle.
- Build applications and dashboards, and identify opportunities to embed AI agents that reduce user effort or provide insights.
- Coordinate with PMO, IT, engineering, and operations stakeholders to align objectives and requirements.
- Provide expertise and support for Jira, Confluence, Structure, Rich Filters, and related tools; develop best practices and user documentation.
- Plan projects, track milestones, manage risks and issues, and communicate status to leadership and stakeholders.
🛠️ Requirements
- Bachelor's degree, preferably in a technology-related field.
- 10+ years of professional experience, with 5+ years of experience in technical project or program management, with a focus on systems and tools implementation.
- Experience with both waterfall and agile product development lifecycles, and associated enterprise-level project management software such as Jira, Confluence, Structure, or similar platforms.
- Familiarity with configuring automations within PM tools (e.g., Jira automations or AI agent embedding), and with leveraging AI tools (Gemini, Claude, etc.) to develop new processes, training content, dashboards, apps, etc.
- Comfortable with ambiguity and with owning several processes, tools and stakeholder groups at once, shifting between them as priorities change.
- Excellent communication and interpersonal skills, with a demonstrated ability to influence senior stakeholders and drive consensus.
- Strong analytical and problem-solving skills, with a talent for translating business needs into technical requirements and elegant solutions.
- Experience working in a fast-paced hardware and software development environment (e.g., robotics, automotive, aerospace, or consumer electronics).
- Scaled Agile, hybrid agile, or integrated master scheduling experience with a proven ability to drive alignment and delivery across multiple teams and portfolios.
- Familiarity with scripting automations for, and integrations with PM tools.
Full job description
The Program Management Office (PMO) at Zoox supports some of the company's most complex, cross-functional decisions and programs. When needed, members of the PMO will roll up their sleeves and work hand in hand with engineering and operations to solve issues that arise.
We pride ourselves on our ability to take complexity and translate that into meaningful actions and high-quality, timely decisions. We have a strong track record of helping the organization execute more effectively across a number of different programs and initiatives. We do this through clear thinking, problem-solving, implementing improved operational measures, and influencing and coaching tactics.
The PMO Processes & Tools Senior Program Manager will take end-to-end responsibility for defining and rolling out new program management processes and tools, or making improvements to existing ones.
In this role, you will:
Qualifications:
Bonus Qualifications
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