🕒 23 days ago
Manage customer invoice collections, support billing and renewals, resolve payment and account queries, and improve finance processes while partnering with sales, accounting, and operations teams.
Accounts Receivable Specialist I
🔥 13 hours ago
Accounts ReceivableCollectionsOutbound Customer OutreachInvoice Follow-up
📜 Description
- Contact customers by phone and email about overdue invoices and outstanding payments.
- Investigate and resolve billing discrepancies, payment disputes, and customer queries.
- Record collection activity, customer communications, and payment commitments accurately.
- Monitor customer accounts and aging reports to identify overdue balances and payment trends.
- Partner with Sales, Customer Success, and Finance to resolve account issues and facilitate collections.
- Meet collection targets, escalate high-risk accounts, and contribute to process improvements.
🛠️ Requirements
- 1-3 years of experience in Accounts Receivable.
- B.Com degree or similar qualification.
- Experience with outbound customer outreach and timely collections.
- Strong communication, analytical, and collaboration skills.
- Working knowledge of HighRadius, Salesforce, or SAP is an advantage.
Full job description
ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen fast.
About the role :
Our dynamic collections team plays a crucial role in managing and maintaining client accounts, ensuring timely payments, and fostering strong business relationships. We focus on delivering high-quality service while driving continuous process improvements.
Shift : 7 PM IST to 4 AM IST
What You'll do :
- Perform outbound calls and email follow-ups with customers regarding overdue invoices and outstanding payments.
- Investigate and resolve billing discrepancies, payment disputes, and customer queries in a timely manner.
- Maintain accurate records of collection activities, customer communications, and payment commitments in the system.
- Monitor customer accounts and review aging reports to identify overdue balances and payment trends.
- Collaborate with internal teams, including Sales, Customer Success, and Finance, to address account issues and facilitate timely collections.
- Meet the desired collection targets while adhering to company policies and procedures.
- Escalate high-risk accounts or unresolved issues to senior team members when appropriate.
- Contribute to process improvement initiatives and maintain a high level of professionalism in all customer interactions.
What you will bring :
- 1-3 years of experience in Accounts Receivable space
- Graduate in B.Com or similar degree.
- Excellent experience in doing outbound reach and ensure the collections are done on time
- Comfortable working in 7 PM IST to 4 AM IST
- Excellent communication, Analytical and collaboration skills
- Working knowledge in tools like highradius / Salesforce / SAP will be an added advantage
#LI-VG3
#LI-Hybrid
About us:
ZoomInfo (NASDAQ: GTM), the all-in-one AI GTM platform, enables sales, marketing, and customer success teams to execute their go-to-market strategy with confidence. Powered by the industry's most comprehensive B2B data, including more than 100 million companies, 500 million contacts, and billions of signals, ZoomInfo delivers the intelligence, automation, and integrations that modern revenue teams need to identify, engage, and convert their best buyers.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
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