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Yoummday

Yoummday jobs

Technology-enabled customer experience solutions delivered by a global workforce.

14 open roles at Yoummday

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Lead the setup and growth of a customer service operation, building scalable customer-journey processes, managing Team Leads and project delivery, and using KPIs to guide operational decisions.

Operations ManagementProject ManagementProcess DesignCustomer Journey
Yoummday

Operations Manager (m/f/d) US

πŸ•’ 7 days ago
Yoummday🀝 B2B

Lead a customer service and sales project in the travel industry, building and coaching a team of Team Leads while shaping processes, managing client relationships, and improving performance through KPI analysis.

πŸ“ πŸ‡ΊπŸ‡Έ Miami - HybridπŸ’Ό Full-TimeπŸŽ™οΈ Leadershipβš’οΈ Operations ManagerπŸ“’ πŸ‡¬πŸ‡§ English RequiredπŸ“’ πŸ‡ͺπŸ‡Έ Spanish Required
Customer Service ManagementProject ManagementTeam LeadershipAccount Management

Own key client accounts end to end, driving revenue, profitability and strategic growth while leading Operations Managers, strengthening client partnerships and raising standards for quality and performance.

πŸ“ πŸ‡¨πŸ‡Ώ Prague - HybridπŸ’Ό Full-TimeπŸŽ™οΈ Leadershipβš’οΈ Operations ManagerπŸ“’ πŸ‡©πŸ‡ͺ German RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
Client Account ManagementRevenue GrowthProfitability ManagementStrategic Planning

Lead a business unit and key client accounts, owning revenue, growth and profitability while developing client relationships, improving performance through data, and leading a team of approximately five Operations Managers.

πŸ“ πŸ‡§πŸ‡¬ Sofia - HybridπŸ’Ό Full-TimeπŸŽ™οΈ Leadership🧩 Business Operations ManagerπŸ“’ πŸ‡©πŸ‡ͺ German RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
Client Account ManagementBusiness StrategyRevenue GrowthProfitability Management

Support end-to-end recruiting and employer branding, from candidate sourcing and interviews to job content and process improvements, while taking ownership of a project and learning from experienced recruiters.

πŸ“ πŸ‡©πŸ‡ͺ Munich - HybridπŸŽ“ InternshipπŸͺˆ Entry-levelπŸ‘₯ RecruiterπŸ“’ πŸ‡©πŸ‡ͺ German RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
RecruitingCandidate SourcingApplication ScreeningInterview Coordination

Own customer service projects end to end, designing scalable processes, leading Team Leads and distributed teams, managing client relationships, and using KPIs to improve operational and commercial performance.

Operations ManagementProject ManagementProcess DesignCustomer Service Operations

Analyze customer and competitive challenges, develop business cases and client-ready pitches, and create sales and marketing content while owning strategic projects from research through delivery.

πŸ“ πŸ‡©πŸ‡ͺ Munich - Hybridβš–οΈ Part-TimeπŸͺˆ Entry-levelπŸ”­ ConsultantπŸ“’ πŸ‡©πŸ‡ͺ German RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
Customer Challenge AnalysisCompetitive AnalysisBusiness Case DevelopmentPowerpoint

Support strategic sales and marketing through customer and competitor research, persuasive presentations and business cases, campaign content, and independently owned projects that inform customer conversations and team decisions.

πŸ“ πŸ‡©πŸ‡ͺ Munich - Hybridβš–οΈ Part-TimeπŸͺˆ Entry-levelπŸ“‘ Marketing ManagerπŸ“’ πŸ‡©πŸ‡ͺ German RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
Customer ResearchMarket ResearchCompetitive AnalysisSales

Own full-cycle recruiting across departments and seniority levels, partner with hiring managers to make high-quality hiring decisions, and improve recruiting processes, data, tools, and employer branding.

Full-cycle RecruitingActive SourcingHiring Manager PartnershipStructured Interviews

Lead a team of approximately five Operations Managers while owning key client accounts, driving revenue and profitability, improving performance through data, and developing strategic growth opportunities.

Client Account OwnershipRevenue And Profitability ManagementStrategic PlanningKPI Analysis

Drive efficiency across SME Sales by analyzing workflows, building AI-powered automations, improving CRM reporting and data quality, and owning process improvements and revenue-driving initiatives.

πŸ“ πŸ‡©πŸ‡ͺ Munich - HybridπŸ’Ό Full-Time🎹 Mid-levelπŸ•―οΈ Sales Operations ManagerπŸ“’ πŸ‡©πŸ‡ͺ German RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
AI ToolsClaudeChatgptAI Automation

Leads and develops a high-volume recruiting team, optimizing hiring processes, tools, and KPIs while partnering with stakeholders to deliver scalable hiring and a strong candidate experience.

πŸ“ πŸ‡©πŸ‡ͺ Berlin - HybridπŸ’Ό Full-TimeπŸŽ™οΈ LeadershipπŸ‘₯ RecruiterπŸ“’ πŸ‡©πŸ‡ͺ German RequiredπŸ“’ πŸ‡¬πŸ‡§ English Required
High-volume RecruitingMass HiringRecruiting Team LeadershipRecruiting Process Optimization
Yoummday

Senior Security Engineer (m/f/d)

πŸ•’ 14 days ago
Yoummday🀝 B2B

Own and implement security architecture across Azure and hybrid environments, building Terraform guardrails, improving detections and vulnerability management, and developing practical security tooling, including AI-assisted solutions.

Azure SecurityTerraformMicrosoft Defender For CloudMicrosoft Sentinel

Own and develop a customer service project end to end, building scalable processes, leading Team Leads and project teams, managing client relationships, and driving performance through KPIs and quality measures.

Operations ManagementProject ManagementProcess DesignOperating Models

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