Lead the setup and growth of a customer service operation, building scalable customer-journey processes, managing Team Leads and project delivery, and using KPIs to guide operational decisions.
Yoummday jobs
Technology-enabled customer experience solutions delivered by a global workforce.
14 open roles at Yoummday
Lead a customer service and sales project in the travel industry, building and coaching a team of Team Leads while shaping processes, managing client relationships, and improving performance through KPI analysis.
Own key client accounts end to end, driving revenue, profitability and strategic growth while leading Operations Managers, strengthening client partnerships and raising standards for quality and performance.
Lead a business unit and key client accounts, owning revenue, growth and profitability while developing client relationships, improving performance through data, and leading a team of approximately five Operations Managers.
Support end-to-end recruiting and employer branding, from candidate sourcing and interviews to job content and process improvements, while taking ownership of a project and learning from experienced recruiters.
Own customer service projects end to end, designing scalable processes, leading Team Leads and distributed teams, managing client relationships, and using KPIs to improve operational and commercial performance.
Working Student (m/f/d) Sales & Strategic Consulting | German Required
Analyze customer and competitive challenges, develop business cases and client-ready pitches, and create sales and marketing content while owning strategic projects from research through delivery.
Working Student (m/f/d) Strategic Sales & Marketing | German Required
Support strategic sales and marketing through customer and competitor research, persuasive presentations and business cases, campaign content, and independently owned projects that inform customer conversations and team decisions.
Own full-cycle recruiting across departments and seniority levels, partner with hiring managers to make high-quality hiring decisions, and improve recruiting processes, data, tools, and employer branding.
Lead a team of approximately five Operations Managers while owning key client accounts, driving revenue and profitability, improving performance through data, and developing strategic growth opportunities.
Drive efficiency across SME Sales by analyzing workflows, building AI-powered automations, improving CRM reporting and data quality, and owning process improvements and revenue-driving initiatives.
Leads and develops a high-volume recruiting team, optimizing hiring processes, tools, and KPIs while partnering with stakeholders to deliver scalable hiring and a strong candidate experience.
Own and implement security architecture across Azure and hybrid environments, building Terraform guardrails, improving detections and vulnerability management, and developing practical security tooling, including AI-assisted solutions.
(Senior) Project Lead / Operations Manager (m/f/d) | German Required
Own and develop a customer service project end to end, building scalable processes, leading Team Leads and project teams, managing client relationships, and driving performance through KPIs and quality measures.
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