XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America.
At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you.
We are a certified Great Place to Work company.
Serve as the first point of contact for patients, scheduling appointments, answering questions, updating records, and directing callers to the right providers and resources with empathy and accuracy.
Activate customer products and services, analyze and categorize URLs, route inquiries to specialist teams, and coordinate technical deliveries and migration updates to provide accurate, empathetic customer support.
Resolve merchant inquiries and payment, technical, and account issues across support channels, guide merchants through platform solutions, and coordinate with internal teams to improve service and customer satisfaction.
Serve as the primary customer contact, resolving technical issues through support channels, partnering with engineering teams, documenting cases, and helping customers succeed with SSL certificate products.
Respond to inbound roadside emergencies by calming stranded drivers, gathering accurate details, dispatching service providers, and tracking assistance through digital tools while delivering clear, empathetic support.
