🕒 6 days ago
Own strategic technical relationships with enterprise merchants, optimizing payment performance, resolving critical incidents, and leading integrations and launches while translating client needs into product insights.
Technical Engagement Specialist
🕒 5 days ago
Technical Engagement CoordinationTechnical Account ManagementSolution DeliveryRequirements Gathering
📜 Description
- Serve as the main contact for technical engagements involving the Systems Engineers team.
- Work with stakeholders to define scope, success measures, timelines, priorities, and deliverables.
- Coordinate project plans, schedules, documentation, milestones, and stakeholder updates.
- Partner with IT to assess whether solutions are technically sound, scalable, and aligned with stakeholder goals.
- Identify delivery risks and issues, manage escalations, and report on KPIs, project status, and value delivery.
- Support solution adoption, identify optimisation opportunities, and provide feedback for continuous improvement.
🛠️ Requirements
- BSc/MSc in Computer Science, Engineering, or a related field
- At least 3 years’ experience in a relevant hybrid technical role, with proven experience in technical account management or solution delivery
- Experience in requirements gathering, business or system design and analysis, and coordinating IT projects or technical initiatives
- Familiarity with cloud platforms, software integration, and Agile methodologies
- Ability to understand complex technical environments and translate stakeholder needs into actionable plans
- Excellent communication skills for effective collaboration between technical teams and business stakeholders
- Strong analytical, problem-solving, and critical-thinking skills, including the ability to evaluate system performance and identify improvements
- Highly organised, self-motivated, proactive, and efficient, with strong project management capabilities and the ability to multitask and prioritise
- Ability to cope with stress, meet deadlines, and manage competing priorities in a fast-paced environment
✨ Benefits
- Attractive remuneration package
- Private health insurance
- Corporate pension fund
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
Full job description
The Role:
We are looking for a Technical Engagement Executive to act as the main link between technical teams and business stakeholders, ensuring technical projects are well planned, delivered on time, and aligned with business needs.
The role focuses on coordinating technical engagements, managing stakeholders, and supporting successful solution delivery. You will work closely with the Systems Engineers team, IT Department, Group business units, and third-party collaborators to turn technical requirements into clear plans, track delivery, and support solution adoption.
Success in this role requires strong communication, organisation, analytical thinking, and the ability to understand complex technical environments and translate stakeholder needs into actionable plans.
The main responsibilities of the position include:
Main requirements:
The following will be considered an advantage:
Benefit from:
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