At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.
We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.
Wolt Customer Support operates 7 days a week, 365 days a year, 24/7.
You’ll be working in the morning, afternoon shifts or night shifts, including weekends and holidays, depending on business and organizational needs.
What to expect from onboarding:
Your onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2-3 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your Team Lead, who also acts as your mentor.
We review applications continuously, so don’t wait! Apply as soon as possible, and we’ll get back to you shortly.
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .
Handle customer inquiries about moving requests across website, phone, email, and chat, provide entry-level sales support, and follow procedures while escalating questions when needed.
Support current and prospective members by resolving questions about program offerings, eligibility, enrollment, and billing across email, phone, and chat, delivering clear, empathetic, and efficient service.
Support tenants and customers by progressing referencing applications, generating reports to KPI standards, and resolving queries accurately and professionally across phone, live chat, and email.
Resolve customers’ software and account questions across chat, email, phone, and screen sharing, explaining solutions clearly and escalating complex issues to the right teams.
Support users by resolving app issues, explaining functionality, documenting interactions, and sharing feedback to improve products while building trust through empathetic service.
