The Lifecycle & Technical Services Manager is responsible for leading and developing Westermo UK's Technical Services function, ensuring the delivery of world-class technical support whilst growing a profitable lifecycle services business.
The role combines leadership of the Technical Support Team with the development and execution of service offerings that maximise customer value throughout the lifecycle of Westermo solutions. This includes Professional Services, Service Level Agreements (SLAs), Technical Training, Health Checks, Cybersecurity Support, Network Audits, Lifecycle Management and Managed Services.
A key objective of the role is to transform our Technical Services from a reactive support function into a strategic business unit that improves customer retention, creates recurring revenue streams, and strengthens Westermo's position as a trusted industrial networking partner.
Building and managing the technical resources will also be a key requirement to ensure that day-to-day product support continues, along with delivering our in-house and customer-based training courses..
We are looking for an experienced and commercially minded technical leader who is passionate about delivering exceptional customer support and developing people. You will combine a strong technical background in industrial networking with the ability to identify customer needs, develop value-added services and turn opportunities into sustainable business growth.
You will be confident working with customers, leading and developing a technical team, and collaborating closely with Sales and other parts of the business. A proactive, customer-focused approach is essential, together with the ability to think strategically while remaining comfortable getting involved in technical issues and customer projects when required
Strong knowledge of Ethernet and industrial networking.
Understanding of industrial cybersecurity, including IEC 62443 and CRA.
Experience leading and developing technical teams.
Strong customer-facing troubleshooting and consultancy skills.
A commercial mindset with the ability to develop technical and lifecycle services.
Oh, and don’t worry if you’re not an expert in everything described; you’ll learn.
In return, we offer: You will be working at the forefront of technology in a friendly, open culture where we you get the opportunity to learn from skilled colleagues every day. A mature and caring leadership in a flat organisation. We like to have fun together and we regularly enjoy social activities as a team. We believe that magic happens when people meet. We are a learning organization and we truly love to try new things, think outside the box and be innovative together!
Basic information:
Location: Hybrid / Southampton, England
Job type: Full time
Employment contract: Permanent
Welcome to a rapidly growing international company, thriving at the forefront of cutting edge technology. Westermo develops and manufactures advanced devices for industrial data communication, used in mission-critical installations and harsh industrial environments. The very robust and secure communication networks built with our products provide a high value for our customers.
We are focused on leveraging growth opportunities in our market and are devoted to delivering the world's best industrial networks. This is achieved through a very dynamic work environment where teamwork and loyalty are valued. Strong and honest relationships with colleagues, customers, and suppliers are important to us. We have an open culture where we share knowledge, learn from one another and explore new ideas, allowing us to constantly improve.
Westermo is a leading provider of Industrial Data Communications equipment to the global market. Sales are conducted through our own offices in key markets in Europe, North America, Australia and Asia, as well as through distributors and OEM customers worldwide. Development and manufacturing take place in Sweden, Ireland, Germany and Switzerland. Westermo was founded in 1975 and today has over 480 employees with a turnover of around 1 Billion SEK. The company is a wholly owned subsidiary of Ependion, listed on the Nasdaq OMX Nordic stock exchange.
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