Own the product strategy and practical rollout of internal work tools and AI workflows, helping operations teams simplify processes, work securely and efficiently, and share reusable playbooks across Wave.
Design and iterate mobile app features for Android and iOS, partnering with product, research, engineering, and data teams to solve customer problems through research, prototyping, and polished interaction design.
Design and improve multi-country payroll processes and systems, including a payroll-to-finance reconciliation tool, HRIS integrations, data quality controls, and reporting across Payroll, People, and Finance.
Build and apply statistical models, machine-learning systems, and experiments to improve credit scoring, fraud detection, operations, and user promotions, partnering with product and operations teams to turn data into actionable decisions.
Own and evolve the observability platform, helping engineering teams detect regressions, investigate incidents, and improve the reliability, performance, and cost efficiency of systems powering payments for millions of users.
Build and improve production AI agents for customer support, evaluating LLM and voice systems and tackling challenges such as poor connectivity, low literacy, and low-resource languages.
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