At VISITS, you’ll support a diverse range of clients, engage with the latest technologies and grow your skills and career, working with a team that values collaboration, growth and delivering meaningful outcomes - not just closing tickets.
Like many MSPs, we handle incidents and service requests across a broad range of technologies. But at VISITS, our culture goes further — we're passionate about helping clients use technology to enable their success.
At the forefront of our culture is considering the human impact of IT services. Incidents represent clients who cannot perform their work (not just something that has broken). New software features are an opportunity for clients to work smarter (not just a new system needing support).
Working Experience
It's highly desirable that you have worked at another MSP, where you've learnt to be adaptable working across multiple client environments.
Generally, our hires in this position have at least 2 years’ experience in similar roles, however, we will consider people with less experience if you’re a fast up-and-comer. Ongoing training is provided to all staff, regardless of experience.
Technical
You must have good technical skills and experience in the following:
It would be helpful if you have experience with:
Recognised certifications form an important part of our commitment to professional excellence and client confidence. Applicants are expected to hold relevant Microsoft Certifications, or to be actively working towards them. Should you not currently hold the M365 Certified Endpoint Administrator Associate (MD-102) certification, we would anticipate its completion within the first four months of employment and will provide the necessary support to achieve this.
Professional
If you're passionate about customer service and love building strong relationships, you'll thrive in this role. Here's what you'll bring:
We’re a national Managed IT and Cyber Security Services Provider with our head office in South Melbourne, Victoria and teams throughout Australia.
Our clients are mid-sized and growing small organisations – including listed companies, professional services firms and NFPs – who want more than just IT support. They stay with us because we deliver exceptional business outcomes and standout customer experiences. And we’re growing fast!
Our technical team are respected, capable and growing. We only hire the best people who share our passion and values.
As part of a friendly and collaborative team, you'll enjoy:
Employment Specifics
This is a full-time, permanent role.
Due to the nature of IT work, the position will involve some occasional after-hours and weekend work. Participation in an after-hours support roster will be also be required.
You must:
Remuneration will be negotiated based on your experience and qualifications.
Direct applications only - we are not engaging recruitment agencies for this role.
Please note that we will only be contacting applicants that have been shortlisted.
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