Head of Professional Services

About the role

As a Head of Professional Services, you’ll build and lead Vercel’s global professional services organization, made up of our Technical Account Management (TAM) and Forward Deployed Engineering (FDE) functions. These functions embed directly with our most strategic customers to design, build, and ship production applications on Vercel using our core platform, Next.js, and our agent stack, taking projects from first prototype through production rollout. You’ll define how this function operates: the engagement model, the delivery methodology, the commercial structure, and the team itself. You’ll partner closely with GTM and Product leadership to run a business function that turns our largest customers’ complex implementations into production deployments, drives adoption and expansion, and feeds what you learn in the field back into the product roadmap. This is a hybrid role with 3 in-office days per week in San Francisco, Austin, or New York City.

What you’ll do

• Define the engagement model: how engagements are scoped, staffed, sequenced, and measured, and which accounts qualify for embedded support
• Own delivery for strategic customer engagements, from discovery and technical scoping through production deployment and stabilization
• Establish the commercial model for professional services, including packaging, pricing, capacity planning, and resource allocation across competing customer priorities
• Stay hands-on where it matters: architecture reviews, system design, and unblocking critical engagements alongside your team
• Codify field learnings into repeatable playbooks, reference architectures, and delivery patterns that scale beyond individual engagements

What you need

• 10+ years in software engineering, forward deployed engineering, or technical consulting, including 5+ years leading customer-facing engineering or delivery teams in a high-growth environment
• Built a team, function, or service line from zero, including the hiring, methodology, and operating model
• Hands-on experience with modern web technologies (JavaScript/TypeScript, React, Next.js, Node.js, cloud infrastructure), with the ability to review code and whiteboard architectures credibly
• Built or deployed LLM-powered applications, with a working grasp of how model behavior shapes product decisions
• Scoped, priced, and delivered technical engagements for enterprise customers, with a command of utilization, margin, and capacity tradeoffs

Bonus if you

• Have built with Vercel, Next.js, AI SDK, or v0
• Have led forward deployed or embedded engineering teams at an AI-native or developer platform company
• Have owned a professional services P&L, or defined services pricing and packaging from scratch

Benefits & Compensation:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $300,000 - $370,000 plus annual bonus. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.