🔥 20 hours ago
Provide Tier 3 helpdesk, server, and infrastructure support for clients, resolving complex Microsoft and hardware issues through remote tools and onsite work while maintaining systems and escalating unresolved problems.
Technical Operations Support Engineer
📅 Sep 23
Windows ServerIISMSSQLAWS
📜 Description
- Drive operational execution and align technical operations with customer success.
- Help migrate legacy RTSM and Windows infrastructure to AWS.
- Define and refine operational workflows, incident procedures, and support practices.
- Analyze complex system failures and propose scalable solutions to prevent recurrence.
- Identify and mitigate technical risks before they cause outages or customer issues.
- Escalate and resolve Tier 3 issues involving Windows Server, SQL databases, and web services.
🛠️ Requirements
- Four-year degree in IT-related field or equivalent experience in related field
- 5+ years of Windows Server, IIS and MSSQL experience
- 3+ years of help desk support experience
- Experience with AWS
- Demonstrated proficiency with scripting languages (Powershell, VBScript, etc)
- Strong communication skills
- Willingness to learn
- Experience with infrastructure monitoring tools
- Experience with VMWare/vSphere
Full job description
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Level up your career with Veeva RTSM! Join our scaling team as a Technical Operations Support Engineer and help power our world-class IRT/RTSM platform. In this fast-paced hybrid role, you’ll sit at the intersection of Systems Administration, DevOps, and Tier 3 Technical Support, driving AWS migrations, optimizing operational workflows, and solving complex architecture challenges. If you're an ambitious engineer ready for startup style energy backed by a stable, growing public company, this is your opportunity to drive immediate impact and scale your career.
What You’ll Do
Requirements
Nice to Have
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