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Build and manage strategic partnerships with K-12 schools, districts, and tutoring providers, creating the outreach, onboarding, and coordination systems that connect students with literacy tutoring scholarships.
Coveware - Incident response Director (Remote: West Coast / Pacific Time)
🕒 3 days ago
Ransomware Incident ResponseIncident Response OperationsCustomer ExperienceOperational Process Improvement
📜 Description
- Handle ransomware incident response cases and own the customer experience from onboarding through case closure.
- Guide clients on case progress and negotiate with cyber criminals, including managing settlement financial operations.
- Coordinate with commercial partners and law enforcement.
- Follow and improve operational compliance procedures, case operations, and throughput efficiency.
- Use customer feedback and operational insights to help shape product features and improve processes.
- Represent the company at client meetings and industry events.
🛠️ Requirements
- You are passionate about ensuring clients have an amazing experience.
- You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.
- You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team. You have experience in incident response operations.
- You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default.
- You understand and respect proper controls, regulations and policies that guide operational success.
- You are a clear and articulate communicator with customers and your co-workers alike.
- You understand how to manage a project and communicate with stakeholders.
- You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
- Experience in cyber incident response within the private sector.
- At least 1 year of management experience
✨ Benefits
- Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical
- Dental
- Vision coverage starting on your first day
- Mental health support
- Therapy sessions
- Digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
Full job description
Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the role:
We have created a new standard in ransomware incident response and need a leader to help us take our client experience to the next level. We are looking for an experienced incident response operator / leader to help us continue to shape our product and service. Your work will help companies from around the world recover from cyber-attacks. We want you to play a major part in raising the bar as we continue our growth.
NOTE: Candidates must reside in Pacific Time Zone / West Coast in order to be considered
ALSO NOTE: Please make sure to closely review the compensation range info and ensure you compensation expectations are aligned no higher than the midpoint/middle of your respective zone (determined by your state of residence)
What you’ll do:
- You will handle incident response cases.
- You will own the customer experience from onboarding through case closed.
- You will provide guidance to clients seeking visibility on how their cases will progress.
- You will negotiate with cyber criminals. You will manage financial operations associated with settlements.
- You will interact with our commercial partners, and our partners in law enforcement.
- You will be responsible for following and improving our operations compliance procedures.
- Our case operations and the efficiency of our throughput are in your hands.
- You will have the opportunity to travel and speak on behalf of the company to clients and at industry gatherings.
What you’ll bring:
- You are passionate about ensuring clients have an amazing experience.
- You have the ability to abstract operational patterns, bottlenecks and conjure both process and technology solutions that improve customer experience and internal efficiency.
- You are willing to roll up your sleeves and play individual contributor, when necessary, but are also keen to grow and scale a team. You have experience in incident response operations.
- You are interested in building a product and contributing by distilling customer experience and feedback to ensure the right features get prioritized. You are data driven by default.
- You understand and respect proper controls, regulations and policies that guide operational success.
- You are a clear and articulate communicator with customers and your co-workers alike.
- You understand how to manage a project and communicate with stakeholders.
- You enjoy cultivating internal relationships and are comfortable giving and receiving candid feedback when it comes to performance.
- Experience in cyber incident response within the private sector.
- At least 1 year of management experience
- Experience recruiting and building a team
- Cyber security qualifications / certifications
#LI-KS2
What you'll get
- Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares
- Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
- Medical, dental, and vision coverage starting on your first day
- Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program
- 401(k) retirement plan with company matching contributions
- Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
- AirVet: 24/7 virtual veterinary care at no cost
- Legal services, identity protection, and supplemental health insurance options
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting
- Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning
Compensation Transparency
Veeam is committed to pay transparency and equitable compensation. For this role, the compensation range below reflects the expected total target compensation (TTC), inclusive of base pay and a competitive performance-based bonus. For roles with a commission plan, the compensation range represents On Target Earnings (OTE), which includes base salary plus variable commission. When determining compensation, Veeam takes into consideration factors such as experience, education, skills, and geographic zone. Offers are typically made below the midpoint of the range.
In addition to compensation, Veeam provides a comprehensive benefits package, including health coverage, retirement plans, and unlimited time off.
U.S. Geographic Zones & Compensation Ranges (TTC / OTE)
Zone 1: San Francisco Bay Area, New York City Boroughs
$215,640-$400,440 USD
Zone 2: Washington, California (excluding San Francisco Bay Area)
$197,670-$367,070 USD
Zone 3: Texas, Illinois, North Carolina, Colorado, Massachusetts, Pennsylvania, Virginia, Oregon, Nevada, Hawaii, New York (excluding NYC boroughs); Sales roles located in Georgia, Ohio, and Arizona
$179,700-$333,700 USD
Zone 4: All other US locations
$156,339-$290,319 USD
Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
Personal data collected during the recruitment process will be processed in accordance with our Recruiting Privacy Notice, which explains how your information is collected, used, and handled in connection with hiring activities. By applying for this position, you consent to this processing.
By submitting your application, you confirm that the information provided, including any supporting documents, is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification may result in disqualification from consideration or, if discovered after employment begins, termination of employment.
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