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Business System Analyst - Salesforce Commerce Cloud & CRM - Medical devices

📅 Jul 21
Salesforce Commerce CloudCRM System DesignCRM ValidationSalesforce Administration
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📜 Description

  • Establish and drive continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.
  • Design, validate, train users on, and manage changes to CRM systems.
  • Design and support customer-, partner-, or employee-facing digital portals.
  • Support integration across ecommerce, portal, and CRM systems.
  • Manage stakeholder system issues and requests through IT ticketing systems.
  • Translate technical information for technical and non-technical audiences; troubleshoot system issues.

🛠️ Requirements

  • Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
  • Experience with experience platforms (e.g., Salesforce Commerce Cloud) - MANDATORY
  • Experience with IT ticketing system for stakeholder management of system issues and requests
  • Experience designing and supporting digital portals (customer, partner, or employee-facing)
  • Familiarity with analytics
  • Ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
  • Strong analytical and troubleshooting skills
  • Project management capabilities (Atlassian JIRA & Confluence experience a plus)
  • Experience with integration of ecommerce, portal, and CRM systems
  • At least 3 years’ experience in the Medical Device industry or medical field
Full job description

Hiring Immediately - Only USC and GCH Candidates can apply

Title: Business Systems Analyst – CRM with Sales force Commerce Cloud

Location – Remote Work - EST/CST

Type : Full-Time

Salary : $Market (Best Possible)

Related Experience: MANDATORY

At least 3 years’ experience in the Medical Device industry or medical field, with specific experience in establishing and driving continuous improvement of CRM, ecommerce, and portal systems in a regulated environment.

Requirements

Knowledge, Skills, Abilities, Certifications/Licenses, and Affiliations:

  • Experience with CRM system design, validation, training, and change management (Salesforce administrator experience preferred)
  • Experience with experience platforms (e.g., Salesforce Commerce Cloud) - MANDATORY
  • Experience with IT ticketing system for stakeholder management of system issues and requests
  • Experience designing and supporting digital portals (customer, partner, or employee-facing)
  • Familiarity with analytics
  • Ability to translate technical information for diverse audiences (technical to non-technical and vice versa)
  • Strong analytical and troubleshooting skills
  • Project management capabilities (Atlassian JIRA & Confluence experience a plus)
  • Experience with integration of ecommerce, portal, and CRM systems
  • At least 3 years’ experience in the Medical Device industry or medical field

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