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The Good Stuff:
About the Role:
The Customer Care Advocate is responsible for delivering a great customer experience while representing the T3 brand and culture at all times. This person serves as a liaison between customers and the company, helping resolve concerns, answer questions, and ensure every interaction is handled with professionalism and urgency.
This role will work closely with customers, managers, technicians, and vendors to identify trends, resolve issues, and improve the overall customer experience.
Job Duties:
What You Need:
Support customers with logistics and delivery questions across phone, chat, and email, resolving issues, documenting interactions, and working with teammates to maintain service quality.
Respond to calls from families and schools about student inquiries, scholarship applications, and funding status, helping callers find answers and ensuring students are registered.
Support customers throughout their healthcare journey by resolving enquiries across chat, email, and phone, assisting with order processing, and coordinating with pharmacies and internal teams.
Monitor real-time safety alerts, coordinate emergency escalations through resolution, troubleshoot triggered alerts, and keep lone workers informed of hazards while delivering timely, professional customer support.
Support Chinese-speaking insurance customers by handling inquiries, policy changes, quotes, carrier coordination, and accurate documentation while communicating professionally in Cantonese or Mandarin and English.
