🕒 12 days ago
Leads a global IT support team of six, overseeing service for around 450 staff while improving support operations, reducing repetitive work, developing engineers, and maintaining audit readiness.
MSP Team Lead
📅 Sep 24
Microsoft 365AzureIntuneEntra ID
📜 Description
- Lead and support a team of IT professionals.
- Manage client communications and deliver an outstanding support experience.
- Drive process improvements and uphold customer support best practices.
- Foster a positive team culture and contribute to service improvements.
- Participate in weekly technology discussions and support a culture of learning and teamwork.
🛠️ Requirements
- Experience supporting Microsoft 365
- Strong knowledge of Azure, InTune, EntraID
- Experience with ticketing systems, specifically Halo PSA
- Experience troubleshooting printers and related hardware
- Strong written and verbal communication skills
- Proven leadership and IT support experience
- Proven experience in a customer support management role within a technology or software organization
- Strong leadership skills with the ability to motivate and manage a team effectively
- Experience with support ticketing systems and CRM tools
- Ability to learn new processes quickly and identify areas of improvement
✨ Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
Full job description
SWK Technologies is seeking an experienced Team Lead to oversee our Support Services team. This role combines technical expertise, leadership, and customer service excellence to ensure an outstanding support experience for our clients.
You will lead a team of IT professionals, manage client communications, drive process improvements, foster a positive team culture, and uphold best practices in customer support.
Qualifications:
- Experience supporting Microsoft 365
- Strong knowledge of Azure, InTune, EntraID
- Experience with ticketing systems, specifically Halo PSA
- Experience troubleshooting printers and related hardware
- Strong written and verbal communication skills
- Proven leadership and IT support experience
As part of our remote-first team, you'll collaborate with talented technology professionals, participate in weekly tech discussions, contribute to service improvements, and help shape a culture of learning, teamwork, and innovation.
Join SWK Technologies and make a meaningful impact on our team, our clients, and our continued growth.
Requirements
- Proven experience in a customer support management role within a technology or software organization
- Strong leadership skills with the ability to motivate and manage a team effectively
- Experience with support ticketing systems and CRM tools
- Ability to learn new processes quickly and identify areas of improvement
- Clear, articulate and concise communications both written and verbal
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
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