🕒 10 days ago
Resolve restaurant partners’ billing inquiries and disputes across phone, email, and chat while processing payments, managing past-due accounts, and identifying risks to retention.
Billing Support Specialist
🕒 4 days ago
Customer SupportBilling SupportPayment TroubleshootingInvoice Troubleshooting
📜 Description
- Respond to customer support cases about billing, pre-sales, usage optimization, and disputes.
- Troubleshoot customer-specific issues, including failed payments, unsettled invoices, and payment extensions.
- Triage cases by sharing relevant answers, code examples, and documentation or escalating to the right teams.
- Identify opportunities to improve support efficiency through internal tooling.
- Reproduce issues, create test cases, and improve test coverage when experienced in testing.
🛠️ Requirements
- 2+ years of experience providing billing support to technical customers.
- Excellent communication skills and fluency in English.
- Communicate clearly with technical and non-technical audiences.
- Experience working in asynchronous or globally distributed teams.
- Comfort navigating ambiguity and moving quickly.
- SQL proficiency is a bonus.
✨ Benefits
- Fully RemoteWe hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
- ESOPEvery team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
- Tech AllowanceUse this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
- Health BenefitsSupabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
- Annual Off-SitesOnce a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
- Flexible WorkWe operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
- Professional DevelopmentEvery team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
Full job description
About the Role
We’re looking for a Billing Support Specialist to play a critical role in shaping our billing experience.
You’ll take ownership of customer billing inquiries across EMEA, partnering directly with customers and working cross-functionally with our Billing Engineering team. Beyond resolving issues, you’ll help identify patterns, improve workflows, and contribute to product enhancements that scale.
This role is ideal for someone who thrives in async, fast-paced environments and is excited about helping millions of customers.
What You’ll Be Responsible for
In this role, you’ll:
Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes
Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions
Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
Identify where internal tooling might be developed or obtained to improve support efficiency.
Reproduce issues, create test cases and improve test coverage, if you have experience with testing.
You Might Be a Good Fit If You
Experienced in customer support, with 2+ years of experience providing billing support to technical customers.
Excellent communication skills and fluency in English.
Communicate clearly across both technical and non-technical audiences
Have experience in async or globally distributed teams
Are comfortable navigating ambiguity and moving quickly
Being proficient in SQL is a bonus
What We Offer
Fully Remote
We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world.
ESOP
Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together.
Tech Allowance
Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work.
Health Benefits
Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us.
Annual Off-Sites
Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year.
Flexible Work
We operate asynchronously and trust you to manage your own time. You know what needs to be done and when.
Professional Development
Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
About the Team
Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love.
~400 team members
60+ countries
20+ languages spoken
Over $1B raised (including our $500M Series F)
540,000+ community members
We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.
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