Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
Stripe is beloved by developers for the simplicity of our APIs, the thoroughness of our documentation, and our focus on developer experience. The Technical Solutions Engineering (TSE) team is the glue that supports our developer-users and champions developer experience as being central to the overall experience of our users. TSE interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems.
TSEs understand the fundamentals of programming incredibly well and eagerly jump in and familiarize themselves with others’ code. You will do a wide variety of things, including explaining technical concepts about Stripe’s products, build and debug integrations with developers, and produce/improve guides that help our users solve particular problems to be successful with Stripe. You will interact with developers of all skill levels through a variety of mediums, enabling them to be successful when using Stripe.
Early on, current team members will devote a large amount of time to teaching you and helping you get to a level of comfort and expertise with Stripe, its services, and how we interact with users. Later, we’d love for you to take on this role with others on the team and Stripes broadly, as teaching is a great way to learn and to reinforce what you know.
If you’re someone who enjoys working with all kinds of code, is a fast researcher, a strong writer, and enthusiastic about helping others build mission-critical products with Stripe, we want to hear from you!
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
This role is remote but requires candidates to be located in the Mountain or Pacific time zones.
Provide weekend technical support for enterprise customers across cloud and on-premises storage, owning cases through resolution and partnering with Engineering and hardware vendors on complex issues.
Drive digital adoption across a portfolio of Sitecore360 accounts by interpreting cohort signals, applying approved playbooks, maintaining capability plans, and tracking customer health and outcomes.
Own customer onboarding, adoption, satisfaction, renewals, and growth for Unit 42 offerings, partnering with customers and internal teams to deliver measurable cybersecurity value.
Own the customer journey from signed proposal through onboarding, retention, and account expansion, helping clients realize value within 30 days while improving conversion, satisfaction, and net revenue retention.
Own value realization for enterprise accounts by driving platform adoption, demonstrating ROI, managing stakeholder relationships, identifying expansion opportunities, and mitigating renewal risks through data-backed engagement.
