Senior Principal Inbound Product Manager, CRM Voice AI
Lead the development of autonomous voice agents for customer service, ensuring high-quality conversational experiences while managing complex customer engagements and driving product innovation.
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
The Payments Intelligence organization optimizes each of the billions of dollars of transactions processed by Stripe annually on behalf of our users, maximizing successful transactions while minimizing payment costs and fraud. We own products like Radar, Authorization Boost, and Disputes, building fast and scalable services and creating intuitive user experiences. We serve real-time predictions as part of Stripe’s payment infrastructure and architect controls that leverage AI to optimally manage users’ business.
As a Product Lead on the Payments Intelligence team, you’ll be responsible for scoping, designing, and building intuitive features that help users maximize their revenue while minimizing their cost while shaping our intelligence platform. You will partner with many functions at Stripe, with the opportunity to both work on infrastructure/platform systems, as well as produce direct user-facing business impact.
Day to day you’ll be working closely with a team of engineers and data scientists. You’ll collaborate with peers in Design, Product Marketing, Partnerships and many others to craft the vision for our Payments Intelligence products.
We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Lead the development of autonomous voice agents for customer service, ensuring high-quality conversational experiences while managing complex customer engagements and driving product innovation.
As a Senior Inbound Product Manager, you will lead two pods to develop and optimize autonomous voice agents for enterprise customers, ensuring successful deployment and continuous improvement.
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As a Principal Inbound Product Manager for CRM Voice AI, you will lead product direction, manage customer relationships, and evaluate speech models to enhance autonomous voice agents for customer service.
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