IT Service Delivery & Operations Lead
Coordinate day-to-day IT service delivery across helpdesk, infrastructure, network and security operations, guiding incident response, customer communications, service standards and continuous improvement.
About Snorkel
Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes.
Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!
We're seeking a Senior IT Platform & Automation Engineer who treats internal infrastructure like a product—not a firefighting exercise. This is not a traditional helpdesk or "break-fix" role. You'll be the architect behind our internal employee experience, acting as the connective tissue between our office network, collaboration services, security stack, and core business systems (People Tech, CRM, and Engineering tools).
If you prefer writing Python scripts over manually resetting passwords, and if you get excited about connecting Claude AI to Greenhouse via custom Slack workflows, we want to talk to you.
This role is NOT:
Identity, Endpoint & Network (The Foundation)
Custom Integrations & Automation (The Builder Work)
AI & LLM Experimentation (The Innovation Work)
Security Automation & Compliance (The Glue)
Tech Stack Summary: Python, Okta/Azure AD, Jamf/Intune, Slack API, Greenhouse API, Notion API, Claude/OpenAI APIs, CrowdStrike, Meraki/cloud-networking, Google Workspace + GAM, Jira.
Foundation (Must-Have Baseline)
Primary Focus Areas (Where You'll Spend Most of Your Time)
We prioritize automation-first engineers who can learn networking depth on the job. If you're a networking rockstar who's also strong on MDM and automation, even better.
High-Value Differentiators (Stand Out From the Crowd)
Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location.
Be Your Best at Snorkel
Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.
Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Coordinate day-to-day IT service delivery across helpdesk, infrastructure, network and security operations, guiding incident response, customer communications, service standards and continuous improvement.
Own the architecture, automation, and reliability of core IT platforms while leading technical initiatives, securing employee systems, and managing office technology and executive support.
Leads AI-powered service automation and employee experience improvements while administering service tooling, maintaining desktop engineering standards, and providing hands-on IT support.
Architect and improve secure, resilient IT systems by deploying AWS applications with Terraform, automating workflows, leading platform decisions, and mentoring the IT team on reusable practices.
Leads identity and access management initiatives, improves Okta and application integrations, and builds safer, more auditable automation to make secure access simpler and more reliable across the organization.