Head of Product, Conversations
Own the Conversations product group at Help Scout, driving the vision, roadmap, and monetization for the Inbox and Copilot product lines while enhancing customer relationships through AI.
Insurance underwriting runs on human judgment, manual workflows, and knowledge locked in someone's head. It breaks when that person leaves and doesn't scale when the book doubles. Sixfold is building AI agents that understand risk the way a 20-year veteran underwriter does. Not summaries or flags, but systems that make real decisions on billions in premium for some of the world's largest carriers. AI is the product, the workflow, and the moat. If you think in systems, move fluidly from research to pixels, and are energized by designing AI-native experiences where the best practices haven't been written yet โ this role was made for you.
๐ Product: Sixfold is the AI brain for underwriting. Our platform handles submissions at scale, assessing risk against appetite, surfacing cited insights, and deploying AI agents to handle research, referrals, and triage so underwriters can focus on building profitable portfolios.
๐ช Team: A focused team of insurance operators, AI researchers, and engineers who love hard problems. We've pushed the boundaries of what AI can do with unstructured data โ from teaching AI to understand that a bakery in Florida faces different risks than one in Montana, to knowing when a manufacturing company's pivot from toys to medical devices fundamentally changes their risk profile. We ship fast and stay close to customers.
๐ Traction: Processing billions in premium for some of the world's largest carriers. We know AI. We know underwriting. We're building what comes next.
You'll inherit a strong product and a capable team, but that's the starting point, not the job. The job is figuring out what underwriting becomes once AI stops assisting and starts deciding, and getting there faster than the market expects. You prototype to find out, not to perform speed. You're drawn to this problem because the underwriter of the future is one of the more interesting design problems in software right now.
In this role, you will:
Within three months, we expect you to have a visceral understanding of our risk-reasoning AI. If you're still relying on our current product docs instead of having your own opinion on where the edges are broken, weโve missed the mark. By the end of the first quarter, our engineering team should be moving faster, not because you managed them, but because you provided more clarity to them
What we're not looking for: someone who wants to manage a team more than solve the problem; someone who can't prototype and therefore can't keep pace.
Sixfold fosters an environment that welcomes professionals with a diversity of backgrounds and ideas. We value passionate professionals who bring creativity, determination, and a commitment to our mission. At Sixfold, every team member plays a crucial role, with opportunities to make meaningful and visible contributions to our success.
We believe in empowering our employees through continuous growth, learning, and a proactive problem-solving approach. Our comprehensive compensation package includes competitive salaries, equity opportunities, and robust benefits, all within a supportive and inclusive workplace culture. If you're driven to make a significant impact alongside exceptional colleagues, we want to hear from you.
We are committed to accessibility and provide reasonable accommodations for qualified individuals with disabilities and disabled veterans throughout our recruitment process. If you have any difficulty using our online system and you need accommodation due to a disability, please reach out to us directly at (646) 847-8824.
Sixfold does not accept unsolicited agency resumes and is not responsible for any fees related to unsolicited resumes.
Own the Conversations product group at Help Scout, driving the vision, roadmap, and monetization for the Inbox and Copilot product lines while enhancing customer relationships through AI.
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