Keep colleagues productive by resolving IT issues, managing devices, accounts, and software licenses, and maintaining reliable IT operations, compliance records, and business continuity plans.
Provide tier 1 support for high-performance computing users, coordinate issue escalation to system administrators, and contribute to Linux and OpenShift administration, DevOps tasks, and support tooling.
Build AI-powered IT automations and self-service tools, tune agentic ticketing workflows, support employees across devices and SaaS, and contribute to endpoint management, identity, and IT systems.
Own IT systems and support across identity, devices, networks, and core SaaS, while leading automation, security, disaster recovery, and roadmap projects that improve reliability and reduce recurring issues.
Provide L1/L2 IT support with a focus on resolving complex user issues, administering workplace systems and devices, and managing IT assets and software licences across multiple locations.
