We are seeking an experienced SAP IS-U Test Lead to support a multi-year Customer Information System (CIS) implementation for a public utility. This individual will establish the test strategy, develop test plans and scripts, and lead testing across SAP IS-U customer and utility processes and their integrations. The ideal candidate has led testing on a large-scale SAP IS-U utility implementation—not solely production support or a general SAP ERP program.
Key Responsibilities
• Develop and own the end-to-end test strategy, master test plan, schedules, deliverables, and entry and exit criteria for integration, system, user acceptance, regression, and cutover testing.
• Create and oversee detailed test scenarios, cases, and scripts covering the utility customer lifecycle, including accounts and premises, service activation, device and meter processes, meter reads and usage, billing, invoicing, payments, and collections.
• Ensure test coverage for SAP IS-U integrations with relevant systems, such as AMI/MDM, customer channels, contact center, payment platforms, and finance.
• Define test-data requirements and coordinate environment readiness, data setup, and dependencies across functional, technical, integration, and business teams.
• Lead test execution, monitor coverage and results, and manage the defect lifecycle from identification and triage through resolution and retesting.
• Plan and coordinate UAT with utility business owners, including user preparation, script execution, issue escalation, and sign-off.
• Provide clear progress reports, quality metrics, risk assessments, and go/no-go recommendations to program leadership.
• Support mock conversions, cutover rehearsals, go-live readiness, and post-deployment validation as needed.
• Apply lessons learned to improve test processes across successive implementation releases.
Required Qualifications
• 5+ years of SAP testing experience, including at least 2 years leading testing for a large-scale implementation or transformation program.
• Direct experience leading testing on an SAP IS-U implementation for a regulated electric, gas, or water utility.
• Demonstrated hands-on ownership of test strategy, test plans, test scenarios, and test scripts—not only test execution or production support.
• Strong understanding of SAP IS-U customer, meter-to-cash, billing, and payment processes and their integration points.
• Experience leading SIT, UAT, regression testing, defect triage, and business sign-off across multiple workstreams.
• Proficiency with Azure DevOps (ADO) and ADO Test Plans, including test-case management, execution tracking, defect reporting, and dashboards.
• Strong communication and leadership skills, with the ability to coordinate utility business stakeholders, implementation partners, and technical teams.
Preferred Qualifications
• Experience with SAP S/4HANA for Utilities or an SAP IS-U modernization program.
• Experience testing AMI/MDM-to-SAP IS-U data flows, data conversion, and reconciliation.
• Familiarity with both waterfall and agile delivery methods.
• Experience supporting phased deployments and multiple test cycles within a multi-year utility program
Lead end-to-end QA for Self-Managed Keeper, validating installation, upgrades, integrations and secure remote access across complex enterprise deployments while expanding automation and guiding QA practices.
As a Lead QA Engineer, you'll define testing strategies and quality standards, balancing manual and automated testing while mentoring other engineers and ensuring project quality.
Lead validation for the Luma platform and internal GxP systems, guiding computer system validation across the software lifecycle and ensuring compliant, traceable, audit-ready releases.
Lead computer system validation for the Luma platform and internal GxP systems, ensuring compliant software development and releases while guiding validation practices, documentation, testing, and audit readiness.
Own and evolve company-wide quality strategy, test infrastructure, and AI-native tooling while mentoring QA engineers and improving testing practices across product teams.
