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Sales Ambassador

πŸ•’ 7 days ago
Customer EngagementSales ConversionLoan Application ProcessingDocument Verification
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πŸ“œ Description

  • Engage walk-in customers and explain motorcycle loan features, terms, and benefits.
  • Guide customers through loan applications, verify supporting documents, and ensure applications are complete.
  • Prepare and check release documents, verify motorcycle condition, and support proper unit handover.
  • Monitor dealer inventory movements, report status, and flag discrepancies.
  • Coordinate with branch managers and dealer staff to support smooth customer handling and loan processing.
  • Safeguard and endorse documents, maintain accurate customer information, and escalate compliance concerns.

πŸ› οΈ Requirements

  • Maintain accurate and consistent customer information across submitted documents.
  • Safeguard and properly endorse documents to the back-office team.
Full job description

Role Overview

The Sales Ambassador is responsible for driving motorcycle loan acquisition and ensuring smooth on-ground execution within partner dealer stores. The role covers customer engagement, sales conversion, inventory coordination, and end-to-end support during unit release, while ensuring compliance with company policies and documentation standards.

Key Responsibilities

1. Customer Engagement (Walk-in Clients)

  • Proactively approach and engage walk-in customers within partner dealer stores

  • Guide customers through the Salmon Moto Loan application process

  • Clearly explain product features, loan terms, perks, and benefits

  • Handle customer inquiries and address concerns to support decision-making

2. Sales Conversion & Application Processing

  • Assist customers in completing loan applications via the Salmon Agent App

  • Ensure accurate encoding of customer information during application

  • Collect and verify required IDs and supporting documents

  • Ensure completeness and readiness of documents prior to submission

3. Release Execution (During Unit Release)

  • Prepare all required documents for customer signing

  • Ensure correctness and consistency of customer details across all documents

  • Verify that the motorcycle unit is in good condition prior to release

  • Set up required marketing materials (e.g., backdrop, branding) during release activities

  • Ensure proper documentation and turnover process is completed

4. Inventory Monitoring & Reporting

  • Monitor motorcycle inventory within assigned partner dealer stores

  • Track inventory movements including sales, deliveries, and transfers

  • Regularly report inventory status to Head Office, particularly to the assigned Inventory Manager

  • Flag discrepancies or issues in inventory to the appropriate stakeholders

5. Partner Coordination

  • Build and maintain strong working relationships with Branch Managers and dealer staff

  • Coordinate closely with store personnel to ensure smooth customer handling and loan processing

  • Support alignment between dealer operations and Salmon processes

6. Compliance & Documentation Control

  • Ensure all collected documents meet compliance and KYC requirements

  • Maintain accuracy and consistency of customer information across all submitted documents

  • Safeguard and properly endorse all documents to the back-office team

  • Escalate discrepancies, incomplete documents, or potential fraud cases

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