About RightMove Health
RightMove, powered by the Hospital for Special Surgery (HSS), is a fast-growing digital health startup delivering best-in-class musculoskeletal (MSK) care through a value-based, virtual model. Backed by the #1 orthopedic hospital in the world, RightMove combines world-class physical therapists, proven clinical expertise, and modern technology to improve outcomes and reduce unnecessary healthcare costs.
Role Overview
The Patient Engagement Specialist is a frontline role responsible for connecting eligible members and referred patients to RightMove’s virtual MSK care. This role serves as the first point of contact for patients and will support outreach, education, eligibility verification, and scheduling of initial clinical evaluations.
As an early-stage startup, we are looking for someone who is adaptable, patient-focused, and excited to help build and refine processes while delivering excellent patient experience.
Key Responsibilities
Day-to-Day
Qualifications
Required:
Preferred:
What Success Looks Like
Guide patients from purchase through manufacturing readiness by coordinating onboarding, telehealth scheduling, impression kits, and cross-functional support while managing a high-volume caseload across phone, SMS, and email.
Supports customers, sales representatives, and business partners by processing orders, investigating shipment and fulfillment issues, and coordinating with internal teams to deliver timely, accurate service.
Support customers across chat, email, and phone by resolving account and banking issues, explaining product features, identifying recurring problems, and partnering with engineering and banks to improve the user experience.
Realiza atendimento ativo e receptivo em programas de suporte ao paciente, mantém cadastros e interações no CRM e monitora comunicações e relatos de eventos adversos conforme procedimentos e prazos.
Handle customer disputes through email by investigating orders, applying return policies, and resolving cases with clear, patient communication while meeting customer support performance goals.
