🕒 20 days ago
Handle inbound client calls, coordinate appointments, answer enquiries, and maintain accurate records while delivering professional, helpful service in a fast-paced healthcare setting.
Call Centre Agent - Healthcare
🕒 12 days ago
Inbound Call HandlingAppointment SchedulingCustomer ServiceHealthcare Client Support
📜 Description
- Answer inbound calls and assist clients with general enquiries.
- Schedule, reschedule, and confirm appointments; communicate schedule changes.
- Capture, update, and maintain accurate client records in internal systems.
- Provide friendly, professional support with attention to detail.
- Collaborate with the wider team to deliver a seamless client experience.
🛠️ Requirements
- Answer inbound calls professionally and efficiently.
- Schedule, reschedule and confirm client appointments.
- Assist clients with general enquiries and provide friendly, professional support.
- Accurately capture, update and maintain client information.
- Coordinate schedules and communicate appointment changes.
- Maintain accurate records using internal systems.
- Ensure all client interactions are handled with professionalism and attention to detail.
- Work collaboratively with the wider team to deliver a seamless client experience.
- Previous call centre experience is essential.
- Customer service experience in a fast-paced environment.
✨ Benefits
- 3-month seasonal contract.
- 12 days' holiday allowance.
- Salary paid in South African Rand (ZAR).
Full job description
Company: ReWorks Solutions
Contract Duration: 3-Month Seasonal Contract
Location: Remote – South Africa
Working Hours: Rotational shifts between 9:00 AM and 9:00 PM EST
Weekend Work: Yes, on a rotational basis
Salary: R 17,000–19,000
About the Opportunity
We're looking for a customer-focused and reliable Call Centre Agent to join our growing healthcare team on a 3-month seasonal contract.
In this role, you'll be one of the first points of contact for clients, assisting with appointment scheduling, handling general enquiries, updating client records and ensuring every interaction is professional, helpful and positive.
We're looking for someone with previous call centre or customer service experience who is confident communicating over the phone, comfortable working in a fast-paced environment and genuinely enjoys helping people.
Requirements
Key Responsibilities
- Answer inbound calls professionally and efficiently.
- Schedule, reschedule and confirm client appointments.
- Assist clients with general enquiries and provide friendly, professional support.
- Accurately capture, update and maintain client information.
- Coordinate schedules and communicate appointment changes.
- Maintain accurate records using internal systems.
- Ensure all client interactions are handled with professionalism and attention to detail.
- Work collaboratively with the wider team to deliver a seamless client experience.
Requirements
- Previous call centre experience is essential.
- Customer service experience in a fast-paced environment.
- Excellent English communication skills and a clear, neutral accent.
- Strong data-capturing and computer skills.
- Excellent attention to detail and accuracy.
- Professional telephone etiquette and a confident phone manner.
- Ability to multitask and remain calm under pressure.
- Comfortable working rotational shifts, including weekends.
- Ability to work independently in a remote environment.
- Available to start immediately.
Working Hours & Schedule
- Full-time position.
- Rotational shifts scheduled between 9:00 AM and 9:00 PM EST.
- Flexibility to work different shifts depending on business requirements.
- Weekend shifts will form part of the rotation.
Contract & Benefits
- 3-month seasonal contract.
- 12 days' holiday allowance.
- Salary paid in South African Rand (ZAR).
Please note: This role requires flexibility, as shifts and weekend schedules will rotate based on operational needs.
Similar jobs
Search more Call Center Representative jobs
📅 Sep 4
Handle inbound customer calls, answer product and service questions, resolve common issues, document interactions, and coordinate with internal teams to deliver a helpful customer experience.
🕒 2 days ago
Qualify interested prospects for client campaigns by following scripts, verifying information, documenting leads, and delivering professional customer service while meeting quality and attendance standards.
📅 Aug 25
Conduct outbound recruitment calls and structured surveys, support participants across phone, email, and text, and accurately track recruitment activity and project progress.
Call Center Agent (Inbound) Legal Intake Specialist
📅 Aug 20
C9 Staff👥 11 - 50 employees🏢 Outsourcing/offshoring
📅 Aug 20
Handle inbound calls and proactive follow-ups for a law firm, screen prospective clients, document intake details, and route or escalate inquiries with empathy, accuracy, and sound judgment.
📍 🇵🇭 Philippines - Remote💼 Full-Time🎹 Mid-level☎️ Call Center Representative📢 🇬🇧 English Required📢 🇪🇸 Spanish Required