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Technical Customer Support (LATAM)

📅 Jun 19
Customer SupportSaaSAPI IntegrationsWhatsapp API

📜 Description

  • Deliver high-quality support to customers of our SaaS product
  • Communicate and respond to varied technical business solutions to customers in a team environment
  • Resolve customer inquiries in a timely manner using full understanding of the product value and features
  • Monitor common customer questions and partner with cross-functional teams to suggest solutions
  • Empower customers to self-serve and navigate on-demand success resources
  • Provide customer support via multiple channels including chat and video calls

🛠️ Requirements

  • 2+ years of experience in a Customer Support role preferably in a SaaS or IT company
  • Experience in at least one of the following: API integrations, WhatsApp API, or Agentic AI
  • Excellent communication skills in Spanish, Portuguese (Nice-to-have) and English
  • Ability to clearly explain complex ideas verbally and in writing
  • Ability to dig deeper to uncover customer's true objectives
  • High level of empathy towards peers and customers
  • Able to work in a fixed shift

Benefits

  • Flexible working environment and hours
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