🕒 yesterday
Own strategic enterprise accounts from implementation through expansion, leading workflow change, executive alignment, adoption, and customer outcomes while shaping engagement playbooks and feeding customer insights into product.
Technical Account Manager (Korean Speaking)
🔥 15 hours ago
Cyber Threat IntelligenceSecurity OperationsIntelligence TradecraftMITRE ATT&CK
📜 Description
- Develop customer success plans and guide Korean accounts from onboarding through renewal, while supporting customers across ASEAN.
- Advise security teams on platform configuration, integrations, tuning, adoption, usage, and integration health.
- Lead intelligence advisory engagements on emerging threats, collection priorities, workflows, and customer tradecraft.
- Conduct technical and executive business reviews to demonstrate customer value, security outcomes, and maturity progression.
- Identify account risks and partner with account directors on retention and expansion opportunities.
- Share customer feedback with product, intelligence, and data science teams; mentor colleagues and maintain account records.
🛠️ Requirements
- Korean proficiency: Professional proficiency in speaking, reading and writing Korean is required. Native fluency is strongly preferred.
- Experience: 5+ years in customer-facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor environments.
- Intelligence expertise: Strong understanding of intelligence tradecraft, operational use cases and the threat landscape. Familiarity with the Intelligence Lifecycle, MITRE ATT&CK, NIST, Diamond Model and Cyber Kill Chain.
- Technical fluency: Experience with intelligence platforms, APIs, data feeds, SIEM/TIP/SOAR integrations and SaaS architectures.
- Customer success: Proven success in account health, retention and growth, using adoption and integration metrics to guide customer engagement.
- Communication: Strong analytical, presentation and stakeholder management skills, with the ability to explain technical concepts and business value to security practitioners and executives.
- Approach: Consultative, proactive and curious about adversaries, with the ability to lead complex initiatives across technical and business teams.
- Education: A bachelor’s degree or related experience in cybersecurity, computer science, intelligence studies or a related field. Industry certifications such as CISSP, GCTI or GCIH.
Full job description
With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
Help organizations across Korea make better security decisions with Recorded Future’s threat intelligence platform, trusted by leading enterprises and governments. As our Korean-speaking Technical Account Manager, you’ll own the technical and strategic success of all our customer accounts in Korea..
With a focus on enterprise relationships, you’ll work directly with security teams and executives to embed intelligence into their operations and demonstrate its value. You’ll combine hands-on technical guidance with consultative advice, playing a central role in customer retention, expansion and the growth of our business in Korea.
What You’ll Do As Technical Account Manager:
- Develop and execute customer success plans aligned with business and security priorities, guiding Korean accounts from onboarding through renewal while also supporting customers across the broader ASEAN region.
- Guide security teams on platform configuration, integrations and tuning, and monitor adoption, usage and integration health.
- Lead intelligence advisory engagements covering emerging threats, collection priorities, workflows and customer tradecraft.
- Conduct technical and executive business reviews that demonstrate customer value, security outcomes and maturity progression.
- Identify account and renewal risks early, and partner with account directors to strengthen retention and uncover expansion opportunities.
- Bring customer feedback to product, intelligence and data science teams to improve capabilities and services.
- Mentor colleagues and improve advisory methods while managing competing priorities and meeting service KPIs.
- Keep account records current, including customer outcomes, sentiment and action plans for at-risk accounts and high-impact issues.
What You’ll Bring As Technical Account Manager:
- Korean proficiency: Professional proficiency in speaking, reading and writing Korean is required. Native fluency is strongly preferred.
- Experience: 5+ years in customer-facing cyber threat intelligence, security operations or cyber advisory roles within enterprise or vendor environments.
- Intelligence expertise: Strong understanding of intelligence tradecraft, operational use cases and the threat landscape. Familiarity with the Intelligence Lifecycle, MITRE ATT&CK, NIST, Diamond Model and Cyber Kill Chain.
- Technical fluency: Experience with intelligence platforms, APIs, data feeds, SIEM/TIP/SOAR integrations and SaaS architectures.
- Customer success: Proven success in account health, retention and growth, using adoption and integration metrics to guide customer engagement.
- Communication: Strong analytical, presentation and stakeholder management skills, with the ability to explain technical concepts and business value to security practitioners and executives.
- Approach: Consultative, proactive and curious about adversaries, with the ability to lead complex initiatives across technical and business teams.
- Education: A bachelor’s degree or related experience in cybersecurity, computer science, intelligence studies or a related field. Industry certifications such as CISSP, GCTI or GCIH.
#LI-Hybrid
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at careers@recordedfuture.com
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Recorded Future maintains a drug-free workplace.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Notice to Agency and Search Firm Representatives: Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Similar jobs
Search more Customer Success Manager jobs
🕒 2 days ago
Build strategic customer partnerships across Japan, guiding enterprise adoption of Claude products, scaling usage, driving organizational change, and shaping regional customer success practices and product feedback.
📍 🇯🇵 Tokyo - Hybrid💼 Full-Time🎸 Senior🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇯🇵 Japanese Required
Customer Success Manager, Enterprise Tech
🕒 4 days ago
Anthropic👥 10,000+ employees🏢 Research Services🤝 B2B
🕒 4 days ago
Drive AI adoption across enterprise technology accounts by advising customers on Claude products, scaling usage, optimizing outcomes, and leading organizational change and enablement.
🕒 4 days ago
Manage enterprise customer relationships across the full customer journey, driving satisfaction, adoption, retention, and account growth while partnering with sales, product, and leadership teams.
🕒 5 days ago
Own strategic relationships with high-value enterprise accounts, guiding onboarding, adoption, renewals, and expansion while improving customer outcomes, retention, and revenue growth.