Broadpin is seeking a Junior First Line Support professional to join our Western Europe team. This role is ideal for someone starting their career in IT support and looking to develop their skills in a dynamic international environment.
As a Junior First Line Support technician, you will be the first point of contact for our customers in resolving IT-related issues, providing timely and effective assistance. You will work closely with senior team members to escalate and resolve more complex problems.
This position offers excellent opportunities for learning and professional growth within Broadpin’s Managed Services organization.
Requirements
Benefits
Broadpin is a great place to work and to develop yourself. When choosing for Broadpin, you will become part of globally acting organisation with over 20 nationalities working for local and globally operating customers. We want to get to know the real you and support you wherever we can. In addition to our opportunistic ways of working we also can offer you:
Support day-to-day IT operations for client organizations by coordinating onboarding, offboarding, and technology procurement, maintaining procedures, improving workflows, and resolving requests with responsive customer service.
Provide Level 1 technical support by managing user access, troubleshooting devices, software, and network issues, documenting and escalating tickets, and following up to ensure users receive timely, helpful service.
Provide first-level technical support across phone, chat, email, and ticketing systems, troubleshooting customer issues, documenting resolutions, and escalating complex cases while meeting service metrics.
Monitor Linux systems, triage infrastructure alerts, perform routine health checks and basic troubleshooting, and document or escalate incidents to help maintain service availability and meet operational SLAs.
Monitor and support Windows Server, VMware, and Azure/AWS infrastructure through alert triage, routine health checks, basic troubleshooting, incident documentation, and timely escalation to maintain service availability.
