Manage supplier onboarding from initial engagement through launch, guiding partners through content and technical setup while improving product quality, activation, and onboarding processes.
Design, quote, sell, and support custom tours and group travel programs by building tailored itineraries, coordinating with global operators, and helping advisors resolve booking and operational needs.
Leads and develops the Client Experience organization, owning service quality, operating systems, and practical AI adoption while staying hands-on with customer issues and improving the travel support experience.
Leads supplier onboarding from initial engagement through activation, mentors a small team, and improves content quality, integrations, and workflows to help scale marketplace inventory.
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