You will be working for a US-based technology company with the leading in Software, Web and mobile app development for businesses in North America helping our independent retailers adopt and embrace this new key component of their digital marketing solution. The role will provide product expertise and best practices consultation to ensure our retailers are getting the maximum value from the product. In addition, this role will be instrumental in soliciting in-market feedback from retailers to help the product development roadmap.
We only want the best and if you are looking to work with a fast-growing and stable American company then this position is for you.
Role and Responsibilities
Discuss strategies with clients based on marketing and promotional activities that drive
consumers to shop online and/or in-store.
Manage client expectations and oversee website changes to keep client’s websites in line
with their overall business strategy.
Communicate routinely and in a timely manner with clients including responses to
emails, phone calls, voicemails, and meeting coordination.
Participate in and lead webinars/conf calls with clients and field reps as needed.
Help determine promotional content and coordinate website/digital changes as needed
Conduct monthly website reviews with clients and track progress on the priorities you
establish together.
Train and assist our clients on how to use our products and tools we offer to ensure they
are aware of all the ways we can help their business
Manage requests to resolve website technical and escalating issues to appropriate
departments.
Own customer relationships and coordinate cross-functional teams to deliver healthcare risk adjustment projects, resolve issues, report results, and improve project processes throughout the customer lifecycle.
Manage customer engagement and growth for SMB and professional businesses, building long-term relationships, identifying opportunities, and partnering across teams to develop and implement regional growth strategies.
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Advise strategic customers on connecting GitLab’s DevSecOps platform to business goals, translating desired outcomes into success plans and driving technical enablement, adoption, retention, and customer satisfaction.
Build trusted customer partnerships by educating clients on software, driving product adoption, coordinating cross-functional support, and proactively addressing risks to strengthen retention and customer outcomes.
