🕒 yesterday
Coordinate school-based therapy schedules by matching providers with children’s needs, confirming arrangements, maintaining accurate records, and identifying scheduling conflicts for supervisor review.
Health Information Management Coordinator
🕒 8 days ago
Medical Records ManagementMedical TerminologyClinical KnowledgeQuality Assurance
📜 Description
- Work with providers and healthcare facilities to obtain records and track request status through completion.
- Support client onboarding, training, platform troubleshooting, and ongoing customer relationships.
- Manage record shipments, scan physical documents, and prepare client reports and administrative materials.
- Protect confidential health information and research issues to help complete requests on time.
🛠️ Requirements
- Coordinate the retrieval, processing, maintenance, and organization of patient medical records
- Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests
- Navigate provider websites and required portals to process medical record requests
- Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates
- Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities
- Perform quality assurance reviews of retrieved records to ensure they meet client requirements
- Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation
- Support customer onboarding, client training, and customer success initiatives
- Provide basic troubleshooting assistance and help clients navigate platform functionality
- Build and maintain positive, professional relationships with clients and users
✨ Benefits
- Coordinate retrieval, processing, maintenance, and organization of patient medical records.
- Review retrieved records for quality and identify missing or relevant documentation using clinical knowledge and medical terminology.
Full job description
We are looking for a highly dependable, organized, and proactive professional who brings both clinical knowledge and outstanding customer service skills. The strongest candidate will have experience working in a medical office, hospital, health system, or related clinical environment and will be organized, proactive, and communicative.
Why this role matters:
Medical records are essential to patient care, clinical decision-making, compliance, and the success of the organizations we serve. As a Health Information Management Coordinator, you will help ensure that the right records reach the right people at the right time. You will play a critical role in coordinating with healthcare providers, maintaining high-quality documentation, supporting client relationships, and helping transform complex administrative processes into a reliable, technology-enabled experience.
Requirements
- Coordinate the retrieval, processing, maintenance, and organization of patient medical records
- Collaborate with providers, healthcare facilities, and other external parties to obtain records in response to client requests
- Navigate provider websites and required portals to process medical record requests
- Track incoming, outstanding, and completed requests, including maintaining detailed notes and status updates
- Review and process invoices related to medical record retrieval and coordinate payments to the appropriate clients or entities
- Perform quality assurance reviews of retrieved records to ensure they meet client requirements
- Apply clinical knowledge and medical terminology to conduct basic Q&A and identify missing, incomplete, or potentially relevant documentation
- Support customer onboarding, client training, and customer success initiatives
- Provide basic troubleshooting assistance and help clients navigate platform functionality
- Build and maintain positive, professional relationships with clients and users
- Maintain inbound and outbound record shipments through courier services
- Scan incoming charts and correspondence to convert physical documents into organized digital files
- Prepare client metrics, reports, flowsheets, and other administrative materials
- Conduct research and take initiative to resolve issues and support timely request completion
- Maintain confidentiality and handle protected health information in accordance with company policies and applicable requirements
- Perform other duties as assigned
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